kevin-barry H.
I ordered ten FFP2
The firm responded next day to my complaint and provided a full refund. I was deeply impressed with the sincerity and responsiveness. I WOULD RECOMMEND THEM HIGHLY. I ordered ten FFP2. I choose this model because I have seen it on individuals. It covered the face fully. I have order and used the KN95 from you in the past.What I received is labeled FFP2;however it is identical in size to the KN95. This was unacceptable. I do appreciate the refund and regret that the product did not match the quality of the KN.
Response from Hope Health SupplyDec 22, 2022
We’re very sorry to hear you did not like the fit of your FFP2 mask! As you noted, you received a full refund upon request as part of our goal to provide a happiness guarantee. We are disheartened to see that you felt your experience was still 1-star after we refunded you in full and let you keep the product. We hope you will reconsider your rating and consider giving us a try again in the future.



