Hope Health SupplyReviews of hopehealthsupply.com

Hope Health Supply sold me supposedly authentic KN95 masks. Knowing there's been a flood of counterfeit and substandard KN95s in the U.S., I checked and sure enough, the masks bearing this approval number were "abolished" and "superceded." Hope Health Supply did not respond to two emails regarding this. This is a big deal, because selling substandard masks endangers lives. I'm glad I caught it before trusting these masks to keep us safe.

Although, of course, not all masks manufactured in China are bad, we have seen an influx of poor quality masks as of late - and Hope Health Supply company seems to stock them! The 3-ply masks have that awful burnt plastic chemical smell, and the straps break every other time I go to put them on. Second, and more troubling, the company website misleadingly advertises FDA approval and that the company is a BBB accredited company. Neither is true. The FDA website has a searchable database of mask manufactures w/ FDA approval. Before buying, do what I should have done: ask the company to send you a link from the FDA website where their masks are listed. They won't be able to do it because the masks are not FDA approved. And the company knows this. Further, an FDA approved face mask is a medical device. That is precisely what FDA approval denotes in this context. Notably, though, despite prominently advertising FDA approval, Hope Health acknowledges in the fine print description on its product pages that the masks "are not intended for use in healthcare setting." Hmm. Third, they advertise that they are a BBB accredited business. I encourage you to head on over to the BBB website and check that one out for yourself. As of the date of this review, they are specifically listed as not being a BBB accredited business.

Terrible. The masks are frauds from China. They have giant lines of holes that would let droplets in/out. I think this is a fraudulent company from China pretending to be a reputable US-based company.

The address information for that has been/is being provided on this "Trustpilot" site for Hope Health Supply is a non-existent address in Birmingham, AL. With simple due diligence, Trustpilot should have recognized this fradulent information and should have noted it as such. Now I don't trust either Hope Health Supply or Trustpilot.

I placed an order for masks, hand sanitizer and alcohol wipes on 4/24. The package was delivered on 5/1 in deplorable condition - flimsy plastic envelope that was ripped and filthy dirty, mask boxes were crushed and sprung open, only 5/6 hand sanitizers were received with likely one having fallen out of torn envelope. I immediately emailed sending photos and did not receive a reply until 5/18, offering me a choice of refund or replacement. I immediately responded saying I would like a refund. Almost 6 weeks later, I have yet to receive the refund. I have emailed at least 4 times plus called twice. The first time I spoke to an “overflow” person who said she would have someone contact me. A week later I spoke to someone who said she would expedite my complaint and I would receive a return call within a day. NO RESPONSE TO ANY OF THESE CONTACTS AND STILL NO REFUND. Worst customer service I’ve experienced. I am now pursuing Better Business Bureau and any other agency I can find to help get this resolved.

Same as everyone else. It’s impossible to cancel. We should report to BBB. Their site says email is the quickest way to get a response, yet I’ve sent multiple in three months and nothing.

I was happy with the masks orders on automatic shipment until I tried to cancel. I have requesting my auto shipments be cancelled without any luck. There is no excusing this poor service. I see I am not alone. Hope Health's failure to provide a working link to manage your auto ships and process a simple request to cancel your shipments is inexcusable. I recently canceled my card they have on file. That's the only way to stop the shipments. This is one lousy company to do business with.

I was happy with the masks orders on automatic shipment until I tried to cancel. The link on line to manage your orders is not active. I called on 5/19 and 6/3 requesting my auto shipments be cancelled. The women I talked with told me they work in another building and can only send an email. Today 6/19 I received another auto ship email. There is no excusing this poor service. I see I am not alone. Hope Health's failure to provide a working link to manage your auto ships and process a simple request to cancel your shipments is inexcusable. On 6/19 (my 3rd call) I spoke with Jules and asked to speak with a manager. He told me to call back and said he could not give me the manager's first name then he hung up on me. I followed this call with detailed emails 6/19, 6/28 and 7/3 requesting my autoshipments be stopped. I included my phone numbers. As of today 7/29/21 I have not received the courtesy of a response from Hope Health. I was forced to cancel my credit card as the only recourse to stop their unauthorized shipments of face masks. Many hours of my time has been wasted and I have been grossly inconvenienced by Hope Health's failure to promptly cancel my autoshipment.