Hope Health SupplyReviews of hopehealthsupply.com

I like the masks. The ear straps are a bit tight for me and irritate the cartilage behind my ears. Over the last 2 years, the strap of least one mask in each bag breaks when I first put it on, or the strap are already broken when bag is opened. This means I lose a lot of money, because my family members wear masks in all public spaces.Your quality control is quite poor.

Impossible to get discounts when checking out.

I purchased your KN95 masks at the beginning of the pandemic and they were great. The last order I received the masks were not the same quality. Disappointed!

I don’t understand why after 11 days, my masks have still not arrived. I thought that the slowest UPS service option would take about a week. Is it that hope health supply doesn’t have enough staff to fill the orders until several days after the orders are made?

Three of the masks split at the center seam.

SO, I wrote a review on January 20th lambasting this company as everyone else has. I was totally frustrated with the lack of communication. I totally felt this was a scam company. Well. today, Feb. 18th, my order did in fact arrive and actually all seems totally OK with the order. I was this close to calling my cc company a few weeks back, but then received an email explaining basically that they were inundated with orders and to please be patient, your order will arrive. About 3 days ago, I started getting shipping updates, and lo and behold, today they arrived. They don't smell funny and all looks in order in relation to the masks AND the packaging (in the sense that all the spelling and grammar on all the packaging seems correct and professional......a sure sign something is up is when the packaging or emails have grammatical errors or the use of language is off). The masks were produced in Ningbo (a city South of Shanghai) AND has a production stamp on them (mine say January 5, 2022). If I were to guess, I would say, WHOEVER this company belongs to.........whether some little old lady working out of her house.....some college students....or a true businessman........they were probably overwhelmed with the orders we all put in the beginning of January (which is when I ordered mine, January 6th), and just had to wait for the new shipments to come into Arizona. I suspect they came by ship, and we all know how the ships have been backed up to an extent both here and China. I am not a mask expert, like most of us here...but they seem fine. They fit fine and are comfortable (I got the black ones). Biggest issue we all have is that damn hotline number that is useless. Anyway, I am shocked to say, I was not scammed-and I am satisfied with what they sent.....even if it DID take a month longer than they were expected to take to arrive. And of course, they need to fire whoever is in charge of communications. I don't think they get how frustrated most of us were/are with their customer service issues.

My January 4th order, for 100 masks, and a covid rapid test, which I upgraded to the two day delivery, was paid for the very instant I placed the order, and of course like every other consumer on here, am still awaiting order confirmation and they have told PayPal that’s order is being shipped, I’ve attempted to explain to PayPal that the order shows a shipping label, but in actuality still nothing to ship. Almost a month, no word other than an automated loop of “you’re a sucker”! And “due to covid lots of our staff is out”. Doesn’t demonstrate how effectively their masks work, or they aren’t using the masks themselves. So drop the as campaign if you aren’t able to send out orders, but if you’ve got a good fraud going on, why end now!!!? Update: I was given my money back by PayPal sometime in mid February (I paid for two day shipping) ordered first part of January. The masks came first part of March. Heard nothing from the shop, never was able to speak with anyone. I was compelled to send masks back, but the hours spent finding out about the orders…are about 500.00 of my time. My hope for hope is simply, tell people what’s going on. And update your info on line, explain that it may take three months. Thanks

Ordered on 08/15 masks delivered on 0/28, made in China. They have not been approved by the FDA.