Hope Health SupplySHOP NOW Hope Health Supply offers the highest quality KN95 masks, COVID-19 tests, and sanitizing products at factory direct at unbeatable prices. With millions of masks manufactured & shipped during the pandemic, we’re one of the leading PPE providers in America for health, workplace, and education.
Hope Health Supply (hopehealthsupply.com) has 862 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Emily J.
Some of the KN95 masks I received did not have the bendable metal around the nose, others did (as they were supposed to); quality seems to have gone down.
Response from Hope Health SupplyJul 18, 2023
I’m so sorry you had less than a 5-star experience! We strive to provide a happiness guarantee and would love the opportunity to make this right. Please reach out to us at [email protected] so that a team member can help resolve this issue.
GERALD P.
We ordered two 5 packs of KN 95 masks. The order package arrived intact, but one of the 5 packs had been cut open and two masks were missing.
Response from Hope Health SupplyJul 10, 2023
Hi. Thanks so much for reaching out and leaving us this review. I'm terribly sorry to hear that this happened with your package. A member of our customer service team will be reaching out immediately to discuss more with you and get this rectified.
William S.
I've tried many times to cancel my repeat order, but can't fight my way thru your site. Even if I don't update my CC info, you STILL force it thru! JUST STOP IT!
Response from Hope Health SupplyJul 10, 2023
Hi William. Thanks so much for reaching out and leaving your review. Our customer service team confirmed that we received no reach outs from you indicating that you'd like to cancel this subscription. We would have been more than happy to assist you with this request. Someone from our team will be in touch with you to move forward.
Sean S.
I ordered N-95's from this company. They never arrived. They said they shipped them. Masks never showed. Hope never sent masks, never gave a refund. TOTAL RIP-OFF!
Response from Hope Health SupplyJun 23, 2023
Hi. Thanks so much for reaching out with your feedback. We are so sorry to hear that your order did not arrive. I've just checked our system and don't see an order placed under your name. If you can please reach out to our customer service team at [email protected] with your order information, someone will assist you right away. Looking forward to getting this resolved for you!
Bruce B.
My order came with a charge I had not approved. The order said buy one at regular price and get one set for $15 or so more. You charged me the full price for both sets! I attempted to contact you by phone but could not locate a phone number that worked.
Response from Hope Health SupplyJun 7, 2023
I’m so sorry you had less than a 5-star experience! We strive to provide a happiness guarantee and would love the opportunity to make this right. Please reach out to us at [email protected] so that a team member can help resolve this issue.
Bobby R A.
Tried to buy then cancel future repeat orders,however no simple instructions for me to understand. I would like to cancel any future orders for now. Thanks in advance for understanding. Bob Alexander 1-310-702-3719 3/15/2023
Response from Hope Health SupplyMay 9, 2023
Hi Bobby. Thanks for reaching out. It looks like someone from our customer care team was trying to reach you in regards to this issue but never heard back from you. We've canceled your subscription so you're all set.
D. P.
I used Hope Health Supply masks throughout the pandemic and was very happy with them. They fit well and appeared to be effective. During this time, I have not gotten sick with anything despite using a lot of public transportation. My recent order, however, is very different. The masks are so tight that they push my checks up toward my eyes! I now realize it's because the ear loops are much shorter than before. These masks are very uncomfortable and not wearable. Also, the website states that these are 5-layer foldable masks. Even the package states "5 layer protection". The masks that I received are 2-layer - the outer black layer plus one paper thin white layer. I emailed Hope Health Supply and was asked to send a photo of the mask. What good will that do? The photo will show a black mask! Needless to say, I will not be ordering from this company again.
Response from Hope Health SupplyMay 9, 2023
I’m so sorry you had less than a 5-star experience! We strive to provide a happiness guarantee and would love the opportunity to make this right. Please reach out to us at [email protected] so that a team member can help resolve this issue.
Isaac S.
I’ve tried multiple times to cancel this subscription and have disputed it with my credit card company several times, but they keep charging me.
Response from Hope Health SupplyApr 4, 2023
Hi Isaac. Our email, [email protected], does not have any reach outs from you stating that you would like to cancel your subscription. We are very quick to reply and honor these types of requests. We apologize that your email was not received. Your subscription is no longer active.
