HOOK 360°Reviews of hook360.com

Love the quality

Ordered 2 weeks ago and it still hasn’t shipped out. Emailed the company and haven’t heard back. Shipping says on website it would ship out day of if ordered by a certain time. Definitely not the case.

Your customer service either SUCKS or you are crooks. Phone number is out of service and you don’t respond to emails. Probably because you don’t care. I paid for certain items and you sent whatever you wanted. Absolute bullshit. Is that how you paid for the wrap on your boat? By ripping off people?

The gators are great, that's why I came back a few years later to buy more. My issue is my order was wrong I got the right about of gators but not the right ones. I've emailed twice and tried calling the number listed on the website and the number has been disconnected. So, you ask what can this company do better first respond to emails, texts, and if you have a contact telephone number on your website it should be working. Better customer service.

So, I love the hoodie. However I ordered two hoodie shirts, paid for two hoodie shirts and they company sent one. It seems their customer service is very poor. When I ordered my first hoodie many months ago, they never sent one until I finally contacted them and they did send it, finally. This time however they do not seem to respond to the two times I have contacted them. I did notice on the package another business is named leading me to think this is a small to tiny business operation that is just not very efficient. Looks like I lost money, oh well, maybe they will read this review and rectify the problem, if not, I will not order again.

Update: Not sure if they're still in business. I've been waiting a month for Hook 360 to send me the correct items. Nothing. I've sent an email and an automated Cust. Svc. message asking for an update with no response. I also called the phone number that is shown on their web site. Got the ole "This number is no longer in service" message. Great sale on gaiters. Unfortunately, I was sent the wrong items. Will update once situation is corrected.

I'm HOOKED, Love this store. The shirt and gaiters I bought arrived timely even with an extra gift and fit perfect. I'll be back for more

The gaitors are too small... I cannot get them over my head and hair. I will be returning. p.s. it took 25 days to receive the order.