Crystal
Excellent customer service plus great products
This review is about Hoogas customer service which was 10/10. I have a couple of their products and they work great but really I'm blown away by their customer service. I had an issue with the body pod recently and reached out to them. Response time was quick and Tyler and Cord worked with me till I was satisfied. I really wanted to write this review because these products are not cheap and there's always a worry that a company might not honor their warranty but Hooga definitely honored it and the customer service plus 2 year warranty makes me feel secure to buy more products from them in the future. Of course their products are great as well and work wonders. My dad has enjoyed his panel and has said it's worked to reduce his back pain. I can't recommend their products enough and I feel safe knowing my investments in these devices are covered by a great warranty and customer service
Response from hoogahealth.comJan 15, 2026
Thank you for such a thoughtful and detailed review. We’ll be sure to pass this along to Tyler and Cord — they take a lot of pride in standing behind both the product and the customer, and it means a lot to see that recognized. You’re absolutely right that these are meaningful investments, and honoring our warranty and support commitments is non-negotiable for us. We’re glad the Body Pod issue was resolved to your satisfaction and that the panel has been helping your dad with his back pain as well. Thank you for your trust and your recommendation. We look forward to supporting you with future purchases. — Hooga




