hoogahealth.comReviews of hoogahealth.com

Response from hoogahealth.comJan 15, 2026

Hi Eva We’re sorry to hear this was your experience and want to clarify several important points for accuracy. Our devices are dual-voltage (110–240V) and fully compatible with European electrical standards. For international orders, we ship with US plugs and clearly state that customers may need a simple plug adapter, which is standard practice for many global electronics and does not affect safety or performance. Regarding shipping: expedited timelines are estimates provided by carriers, not guarantees. While carriers may issue credits to shippers in certain cases, those are not refunds of customer shipping fees, and delays caused by customs clearance are outside our control. On returns: international return shipping costs are the responsibility of the customer, which is disclosed in our policy. The requirement that items be returned in like-new condition is standard for health and electronic devices, particularly for international resale and safety compliance. That said, ignoring customer emails is not acceptable, and if communication fell short here, we apologize. It is likey your message was filtered to a junk or spam inbox somehow, we don't ever ignore emails. We take reliability concerns seriously as well and address them through replacements or support when reported. If you’re open to it, we’d like to review your order and communication history to see what can be resolved. You can reach us directly at [email protected] and reference this review. We value international customers and are continually working to improve clarity and support across regions. — Hooga

Response from hoogahealth.comJan 15, 2026

Hi Mf, We’re sorry for the frustration and appreciate you raising this. Without reviewing the specific order, it’s possible this item was placed as a pre-order, which would explain the delay in the package being handed off to UPS. With pre-orders, payment reserves a unit from an upcoming production batch, and the order ships as soon as inventory arrives. If that wasn’t made clear at checkout, we sincerely apologize — that’s on us. The 3–4 day timeframe refers to carrier transit time after the package ships, not the pre-order window itself. Not receiving timely email responses is also not the experience we aim to provide, and we apologize if communication fell short. Please reach out to us directly at [email protected] and reference this review so we can look up your order and give you a precise update. — Hooga