honiture.comReviews of honiture.com

I want to share my honest experience with this purchase, particularly because the company offered me a discount in exchange for a positive review. The order arrived incorrect: I received a different vacuum model than the one I purchased. When I reached out to customer service to resolve the issue, my inquiries went unanswered, and follow-up attempts were similarly ignored. As a result, I am out approximately $200 with no functional resolution. I would caution prospective buyers to weigh this experience carefully, especially given the company's apparent practice of incentivizing positive reviews while failing to honor basic post-purchase support.

Je ne trouve pas la pièce que je cherche, j’ai déjà envoyé 5 mails mais aucunes réponses !!!! Très déçu du sav

I purchased a Honiture X7 cleaner in September 2025. At first I was quite pleased with it until the brush broke in February this year, after less than five months use. I sent two emails to Honiture telling them of my problem along with photos but received no replies. In desperation I contacted Snapbuy where I purchased the cleaner from. They did at least answer my emails but after several emails backwards and forwards they said I had to purchase the part from Honiture myself and they would reimburse me. It is now nearly the end of April and 2 months after I ordered the replacement brush I am still waiting for the refund. I have at least 20 emails from Honiture and Snapbuy but to no avail. I have now given up as I can no longer be bothered with the stress of it all. I am a senior citizen and this is a lot of money out of my pension. This simply is not good enough as obviously Honiture do not honour their guarantee. IF YOU WANT A GOOD RELIABLE AFTER SALES SERVICE DO NOT BUY ANYTHING FROM HONITURE. Their guarantee and customer service are a complete waste of time and I am certainly not happy.

NO customer support. You do not receive a response from the e-mail they advertise. My Honiture robot vacuum stopped working and I receive no response from them at all. This is a common complaint from many people.

Following my previous review, I was advised to contact the company via email. I have been doing so since 18 February 2026 without receiving any response regarding my request for a full refund. My initial correspondence was with a representative named Joy, who responded up until the point I requested a return. After my earlier review, I spoke with another representative who informed me that returns are only accepted within the first seven days. However, I did request a return within that timeframe, and my request was not acknowledged. I will be escalating this matter to the Financial Ombudsman as I have fulfilled my obligations as a customer and my request remains unresolved. Instead of addressing the issue, I was given basic instructions on charging and operating the product. I definitely do not recommend this company. Their customer service is poor and they are ignorant. Tell me an address to return this hoover as it’s been in the box since my first email to Joy in February. I have sjncw been ignored by the other person who told me to email them (shock).

Having purchased my X7 a Model cordless vaccum cleaner on the 23 October 2025 the shaft broke on feb 2026 i contacted Horninture by email with pics to verify but no response from this company this is a terrible company with no phone numbers and no replies from email they should not be allowed to advertise on any sites without a Contact phone number

The payment was taken from the wrong method. I asked to use Clarna and the payment was taken directly from my bank account.

Fin quando era in garanzia Amazon, grazie a loro ho avuto supporto. Dopo di che l’azienda non mi ha aiutato minimamente. Ho scritto via mail, via social, ho provato a chiamare il numero anche se verso l’estero. In compenso però ho iniziato a ricevere un bel po di spam. Peccato però, perché fin quando funzionava il robottino era davvero valido ma una volta finita la garanzia di 2 anni non si connetteva più alla rete Wi-Fi. Secondo me sarebbe utile fidelizzare il cliente e non solo focalizzare su una vendita e basta