honiture.comReviews of honiture.com

My G20 has started spinning around when activated. When the charge button is pressed, the robot goes into a reverse mode without turning away from obstructions and instead remain pushing back against the obstruction. I have submitted a complaint on the Honiture website as well as sent an email to the afterservice email address but no response.

We bought the X7. it doesn't fit together well. We could not clean the filter and eventually got it apart. there are no instructions of use. We broke the filter and then tried to contact the customer service. there are no phone numbers and have sent 4 messages which have not been responded to. their back up service is no existent but they bombard you with marketing stuff and ignore "unsubscribe" Rubbish company and poor product

I ordered a G20 pro vacuum cleaner from their website and it didint come on the time I expected. I tried to contact them multiple times to return the product, but they did not even reply me back.

Bonjour, très déçu par cet aspirateur vu le prix. Il ne se connecte plus, ne sort plus... J'ai beau réinitialisé le wifi il ne se passe rien. Impossible de se faire dépanner. C'est honteux.

I purchased the Honiture X7 cordless vacuum cleaner in September 2025 and by the end of the year the flexible hose in the foot had broken. I contacted Honiture via the company I bought it from (Snapbuy UK) and was told to order a new foot (for an extra £40) for which they would reimburse me. Of course I didn't fall for that trick and now I am stuck with continuously chasing both Snapbuy and Honiture and not getting anywhere. It is now May 2026 and after a few emails saying “we’re working on it” still nowhere. Complete waste of money which is a shame as when it was working, the vacuum cleaner was pretty good.

Extremely disappointing experience with Honiture. I received a Honiture robot vacuum as a gift and from early on had issues with the unit. I later ordered a replacement part directly from Honiture, but they sent the wrong item, which still did not fix the problem. As a result, the vacuum has mostly sat unused collecting dust. I contacted customer service multiple times through their listed email addresses and received no meaningful help for a long time. Only after posting a review did someone finally respond. After weeks of back-and-forth, providing photos, proof of purchase, shipping details, and other information, I was led to believe a replacement would be arranged. Instead, they later claimed they could not verify the purchase and then offered only a discount on buying another unit. They also asked for my negative review to be removed in exchange for assistance. That is not proper customer service. A customer should not have to chase support for months, provide endless information, and then be asked to spend more money to replace a defective product. Based on my experience, I would strongly recommend looking elsewhere if you are considering buying a robot vacuum.

Wo ist unser Staubsaugerroboter ? Wir bestellten schon vor 1 Monat!!!

Mon robot aspirateur Q6Pro acheté sur Amazon a fonctionné correctement les premiers mois. Ensuite problème de connection. Je contacte le service après vente qui m'envoie une nouvelle batterie --> rien à voir. Les problèmes persistent mais je n'arrive quand même à faire fonctionner le robot tant bien que mal. Après moins de deux ans d'utilisation (prix d'achet >400€), le robot refuse de fonctionner. Le service après vente ne répond pas. Plusieurs mails envoyés et formulaires via le site. Aucune réponse. La garantie n'est valable que pour un an. PS: ils offrent des cadeaux aux personnes qui achètent leurs produits pour qu'ils écrivent des avis élogieux sur leur marque. Cela veut dire assez.