honiture.comReviews of honiture.com

I would not buy from this site!! I received my pro x vacuum. After using it once, and patterning to use it again, after only a month… the vacuum kept giving me and E1 message and two red icon. I read the instructions. I reached out to customer service. They asked me to do a few steps and send a video, which I did. I did everything they asked twice. And sent the video. I asked for a refund cause I was still within the 30 days. They said that they cannot refund it because it has been used. They can only refund products that have not been used which makes no sense because how do you have a guarantee hasslefree refund, but then say you don’t want to refund it because it’s been used. It only works towards unused products so we proceed with the warranty. I have a year warranty. It’s been two weeks now and I have yet to hear back from the customer service nobody wants to help me. Nobody wants to help me proceed with the warranty. This is the worst company ever worst product ever I keep sending them emails. Nobody is responding to me.

I bought the HONITURE V8 Pro via Amazon in June 2024. The device itself worked well enough, but the software was a disaster right from the get-go. I somehow made it work after a few attempts of having the vacuum robot scan my apartment. A months ago, however, the vacuum robot seemed to have lost its navigational abilities and instead just drove around in circles. I wanted to contact customer support, which has been unresponsive in every single occasion. I have sent them 3 requests already because I'm still within my warranty period, but 0 responses from them. I suggest everyone to avoid any products of this company like the plague. Not only because every day usage isn't the most convenient, but primarily because you're on your own as soon as something goes wrong. Warranty or good customer services doesn't mean anything to these people.

HONEST REVIEW P7 PRO The hoovers suction isn’t that good and doesn’t pick up everything, literally tried the hoover for 1 minute and said it’s a load of rubbish, messaged them straight away saying I’m not happy with it performance and would like to send it back, no you cannot send it back because you tested it how else would I know if it’s any good?, I was offered a roller brush as a good will which I reluctantly accepted, then to top it off I was asked to leave a 5 star review once done then screenshot and send it to them, once that’s done then they will send out the brush told them to keep the brush I’m not leaving a review that’s not honest, I’m gifting this hoover to someone else thats what I think of it, my old handheld hoover picks up loads better than this certainly wouldn’t recommend.

If I could give 0 stars I would. We ordered a vacuum, they sent a clock radio. Then they were impossible to get in touch with because they only offer customer service through email. When they finally wrote back, we ended up in a back and forth saga of needing to send them photos so they could “investigate the error” and file a claim with the shipping company. They still haven’t even offered to fix the problem for us yet!!! We still have no vacuum!!!! Don’t waste your time and money!!!! I’m not saying it’s a scam, but there is no customer service to be found here!!!!

The response time that it is taking to respond to my email outlining the problem with my Honiture vaccum cleaner is very disappointing. I have given all the necessary information required to this company but they seem not to wish to reply...I will be sending a further email today, this being the third. I will see what happens when or if they reply. If no reply then I will be back to trust pilot with a further update with my compaint. My next one may not be so polite. So if Honiture company is reading this review please I ask that you contact me and sort your vaccum issue. Kindest regards Jayne Haddon. As predicted Honiture has sent out its auto reply.... Dear Honiture it becomes nonsensical when you do this. You have all my details and order numbers and manufacturer codes etc already they were sent to the email that you have just trolled out. What a dreadful company you are..... look forward to your next nonsensical review....its doing you a world of good.

Ne vous laissez pas berner! Leur produit a cessé de fonctionner après quelques semaines. Terrible service après vente. N'achetez pas!!

Absolute garbage. Irresponsive company. Total Chinese crap...

I am editing my review because I was told I was going to get a discount code to submit a positive review. Once I ordered what I thought would be a replacement part for my broken vacuum, my vacuum is still broken. I have been emailing back and forth with the customer support team for almost a month now, I’ve spent over $100, and I still have a broken vacuum and they won’t accept returns. All I want is to vacuum my floor. Adding another response: Horniture team, please respond to my email instead of responding to my negative review.