honiture.comReviews of honiture.com

per i primi due anni il robot è andato bene poi al primo problema meccanico non ho trovato nessuno che venda i ricambi.Contattato anche direttamente Honiture via mail, ma hanno risposto " Ci dispiace non è disponibile" , Quindi da buttare..

Arrived today and I'm extremely disappointed. The brush bar is really small, the capacity of the dust collector is even smaller! Suction was poor on both eco and standard but when switched to max, the brush bar kept jamming on the carpet pile. It's supposed to be anti tangle but once round the house and the brush bar was covered in hair, no pets in house either. Battery went from 60% to flat in about 5 minutes. Utter pish. Buy another make and avoid this!

My son ordered my Honiture P7 Pro for my birthday on 11th of May 2026. The order was delayed, so I was offered additional roller brush as a compensation-still haven't received it!. As soon as it arrived on 27th of May I realised that It is not what I was expected- the battery runs down really quickly even on the medium power setting , The sunction power is quite low.it doesn't perform great on carpets as well. It is ok for hard floors. I decided to return it and this is where trouble started. I have done everything what I was advised on the email I received several times,so I can improve the sunction- checked the dustbin if it fits properly, checked the roller brush ect. Nothing worked. Then they made me an offer if I keep it they will give me one more brush and filters. I wanted a return. And the answer was I will get only 60% of my money ,as it has been used!!! Once to try it! How I suppose to know whether I like it or not if I don't try it! Ask me for a video. I sent it and since the,almost a month I have no reply or any other form of communication from them. So, I have a hoover that I am not happy with and not even the promised extras! Think twice before you order from this company!

Response to my review of 27th June: wwwdottrustpilotdotcom/reviews/6a3ecffd02d7c3d3f6cfe8ef?utm_campaign=review_replied_email&utm_medium=consumer&utm_source=ReviewRepliedEmail Honiture say that a refund was not provided because the faulty product (admitted by your company, by email) was outside of a six month purchase. Please see evidence of correspondance that it was within six months. Complaint 26th May 2026 (after trying several times with no response, previously by email and on line.) Purchase 30th November 2025. On 2 Jun 2026 03:12, Honiture help01athoniture.com wrote: Thank you for your message, and thank you for deleting the reviews – I truly appreciate your cooperation. I will now apply for the full refund of €163.77 on your behalf. The refund should be processed within one business day. Once it has been completed, I will send you a confirmation screenshot as proof. Please note that after the refund is initiated, it may take an additional 3 to 7 business days for the funds to appear in your account, depending on your bank's processing time. Thank you again for your patience and understanding. Best regards, Danny From: Honiture help01athoniture.com Date: 29 May 2026 04:28 Subject: Re: Re: No after care response at all! Escalated to an honest review on trust pilot. Thank you for your message, and I completely understand your frustration. Before I proceed, may I kindly ask — if I am able to secure a full refund for you, would you be willing to remove all the negative reviews you have left about Honiture? If you agree to this, I will do my best to apply for the refund on your behalf. Thank you for your understanding. I look forward to your reply. Best regards, Danny Date: 27 May 2026 10:00 Subject: Re: Re: No after care response at all! Escalated to an honest review on trust pilot. To: Honiture help01athoniture.com Dear Danny, Thank you for your prompt reply, no I do not wish for a replacement. I no longer have confidence in your product or customer support service. I would like a full refund of 163.77€ to my account with which I paid for the faulty unit and additional parts. As I said before, happy to return all items, if you let me know where to leave them, for your collection, at your cost. Thank you in advance. Forwarded message ---------- From: Honiture help01athoniture.com Date: 27 May 2026 03:15 Subject: Re: Re: No after care response at all! Escalated to an honest review on trust pilot: Thank you for your message, and I'm truly sorry for the frustration and disappointment you've experienced. I completely understand why you feel this way, and I appreciate that you've taken the time to provide the video and order details. Our engineering team has reviewed your case and confirmed that the issue is with the main unit. We can send you a replacement main unit — please note that it will be shipped directly from our overseas warehouse, so delivery will take approximately 15 days. If you are willing to accept this replacement and delete your negative review once the issue is resolved, could you please confirm your current shipping address, or let me know whether the address we have on file is still correct? Thank you again for your patience and for giving me the opportunity to help. Best regards, Danny Danny from Customer Service Team Honiture – Smarter Home, Better Life. help01athoniture.com On 26 May 2026 19:13: To Whom it may concern, After the attached review was posted, it is now five months after purchase and the vaccum no longer works at all! Sounds like the motor is going. Video attached in second email. Have cleaned all filters. Bought new metal filter...another 20€ in your company purse. Battery fully charged. If you want your product back, I am very happy to return it to you but at no further cost to me! Send the refund, total: 163.77€ to the credit card used to purchase Yours sincerely, 29.06.2026.... I am still waiting for 143.40€ from Honiture! They have my card and bank details.

I purchased the brand new gold, beautiful vacuum that they say is so wonderful. I opened it tried it troubleshot it. The suction is horrible. I contacted them because they say they have an easy hasslefree warranty. Then they lie to you. There is no warranty they offer you $30 of your $300 purchase telling you that you’ve opened it so it cannot be resold so therefore you’re stuck with it. There is no return policy they’re fraud the vacuum doesn’t work. The suction is horrible and then when you go to collect your Money by returning the product you were told oh I’m so sorry you opened the box. Well, how else are you going to know if it worked or not if you didn’t turn it on. Horrible company would never buy from them because there is no warranty there is no guarantee and there is no refund. They’re liars fraudsters run as fast as you can.

Je fais face à un service après-vente absolument détestable. Malgré plusieurs contacts, mes demandes restent sans réponse ou sont traitées avec une indifférence totale. Délais interminables, manque de professionnalisme et aucune solution concrète apportée. Très déçu par ce niveau de service qui ne respecte pas le client. À éviter.

It lasted 4 months before it started with the errors. It has been regularly cleaned and maintained. Around month 5 it was a constant 'please clean the cliff sensor' & also 'please move to a flat surface' even though it was on a smooth wood floor and had been cleaning said floor for the past 5 months. About 4 weeks ago when I was cleaning the sensors (for what seemed like the billionth time!) I noticed a clump of dirt on one of them. I took a cotton bud to it but soon realised that the dirt was actually under and inside the sensor. I sent details to customer support along with photos and waited...nothing. So I sent another message 2 weeks ago...still nothing! These things are expensive and I not only I expect them to work longer than 6 months but I expect to receive and answer and support when I contact them about 1 of their faulty products....It's the bees knees when its first put to work but quickly declines. Never again!

They will not respond to emails or help desk/customer support. I have sent several emails with no response. They dont respond to return requests or dissatisfaction. They dont guarantee returns or their products. Worst company ever. The vacuum has terrible sucking power.