honiture.comReviews of honiture.com

I ordered a robot vacuum and Honiture sent me an entirely different brand of vacuum , one that is not even on their website. After researching the random item (Vyzzle), I find that it typically sells on Amazon for $100 less and is an inferior product. I have attempted to contact customer service every other day for the last 10 days so they can rectify the issue. They do not call back. If I ever get my money back I will definitely not order from this company again. Updated review (one month later) - When customer service finally got in touch with me, they told me it is the same vacuum with just a different name on it and they offered to price match the vacuum they sent me with Amazon's price of the Vyzzle. I accepted and am happy with the Vyzzle vacuum they sent me. I really don't know if it is a rebranding of the Honiture or not, but it does work well. The Honiture I bought several years ago is a good vacuum, so there's that for what it's worth. However, I don't care for companies that send a different product than advertised, and I also do not care for companies that make it hard to talk to customer service. In the end, they made it right, refunded the money, and I got a decent vacuum. Therefore, 4 stars as an average (3 on customer service and 5 for product)

Customer service is basically nonexistent. I emailed every address they listed — even the one they gave out in replies — and got nothing back. The only thing they managed to do was subscribe me to their marketing emails. If they can add me to a mailing list, they can answer a support request. Terrible experience. I reached out to the help01 email but no response. Company reached out and was able to resolve the issue.

Not sure why people rave about this X7. It cleans ok but cleaning the filter is a real faff. It works (which is a bonus as I bought it from SnapbuyUK which is on me for not going to a reputable web site) however I think Honiture need to make filter cleaning easier. I do like the extendable handle given I’m 5’3” and my husband is 6’. After reading mixed reviews about the longevity of the X7 we’ll see how it goes… Updated 15.4.26 Thank you for your response, I will email you. One further thing, after writing this review I tried to register my X7 on your web site. Your page thanked me for registering the X7 however all I received was an email welcoming me to your company. Shouldn’t I have received an email confirming the registration? Further update 6 May 2026 Comments re the filter were operator error, cleaning is actually fairly easy. Good service from Honiture who honoured their offer of a second filter. I’ve been using this product for a month now and even on low speed it picks up stuff from carpets. Once again, the adjustable handle is a neat idea given my hobbit hole of an under-stairs cupboard where it lives. As for longevity of the product..watch this space. I’ve altered the star rating from 3 to 4, one year of good service and it’ll get 5!

Après une commande d'un accessoire incompatible (pas toujours clair sur la page produit), j'ai eu des difficultés à contacter le service client pour connaître le process et coût de retour (plusieurs mails sans réponse). Après cet avis enfin une aide efficace de leurs services et un traitement très satisfaisant de ma demande.

I like the vacuum. I have owned it for 6 months. The headlight, power, and battery operation time are (in my opinon) the best features. I have an indoor long hair cat, and the X7 works great getting all the cat hair.

I received what I needed. The vacuum parts took some time to arrive, but they were well packaged. I will visit this website again for future purchases.

Cordless Vaccum cleaner (S12) purchased via Amazon. So far so good - obviously suction is not as good as a corded upright but better than a previous cordless machine. Quiet machine & flexible head. Good selection of accessories.