honiture.comReviews of honiture.com

Don't ever waste your money, I purchased a Honiture X7 Cordless Vacuum and after 3 months the plastic tube inside the brush cracked, I have made a complaint and requested a replacement and their reply was, sure, we will send a replacement just give us a 5star review, first! Never heard from them since, scam company!

Two years ago, I bought a Honiture Vacuum through Amazon, and it has been in for repair twice, and it has now completely stopped working. I tried everything, including purchasing a battery, which didn't help. I've tried to contact them to resolve the issue, but they don't respond, so I'm stuck with this lousy vacuum and even worse support. I bought this for my wife, who is doing all the work because I'm debilitated. So disappointed in Honiture for selling a useless product! Below is the purchase info from Amazon, and it may not be worth paying to pack it up and ship it back to you only to get it back and have it stop working again shortly thereafter. Your Account›Your Orders›Order Details Order Details Order placed June 16, 2024 Order # 111-8495713-3928216 View invoice Ship to Peter Hogg 305 SKYFLOWER DR GEORGETOWN, TX 78628-2048 United States Payment method AmericanExpress••••7008 Order Summary Item(s) Subtotal: $330.65 Shipping & Handling: $0.00 Your Coupon Savings: -$70.00 Total before tax: $260.65 Estimated tax to be collected: $21.50 Grand Total: $282.15 HONITURE Robot Vacuum and Mop Combo,Q6 SE Robot Vacuum Cleaner with Self-Emptying,3500pa Max Suction Laser Navigator Robotic Vacuum with Smart Mapping,180 Mins Run-Time,App Control,Ideal for Pet Hair Sold by: Field Best Product support window closed on June 17, 2026 $330.65 View your item Ask Product Question Write a product review View your protection plan Pick up where you left offSee more

Ich hatte noch nie so einen schlechten Staubsauger. Saugt nicht sauber, schon gar nicht auf Höchstleistung, der Akku ist extrem schwach und braucht ewig bis er aufgeladen ist! Außerdem ist dieser sehr schwer zu reinigen, der Behälter in dem sich das Staubgut befindet lässt sich sehr, sehr schwer reinigen. Man muss mühevoll mit einem Stäbchen oder einen anderen Gegenstand den Staub versuchen herauszubekommen, das ist wirklich nicht einfach! Ich kann dieses Gerät absolut nicht empfehlen! Mein größter Fehlkauf, sehr schade ums Geld!

The battery went out very quickly and they tried to blame me! They said I needed a different charger even though I was using the one that came with it. Then when I bought the "new" one they told me I needed, they sent exactly the same one I already had! Now they won't refund me for the charger and won't replace the faulty battery. This company is a scam. Avoid at all costs! UPDATE: Now they have responded to this review pretending like they want me to get in touch with them, which I have done countless times with no response. So the update is this... Honiture is still a scam.

No tienen recambios de aspiradores que ya no venden. No cumplen con la garantía española de recambios. Os invito a qué no compréis está marca

If I could give 0 stars, I would. I have been dealing with the absolute worst customer service for nearly 4 months regarding my G20 Pro robot vacuum (Order Honiture-7188). The robot stopped working completely while still under the mandatory 2-year legal warranty. Instead of offering a free repair or replacement, they illegally tried to make me pay for a new one by offering a "20% discount"! When I refused and cited my consumer rights, they started a deliberate strategy of exhaustion. I have sent multiple videos, performed dangerous electrical tests at their request, and waited weeks between replies. Their ultimate delay tactic? Every month, a new agent ("Hazel", then "Danny") claims the previous agent "left the company" and forces you to start the entire process over again. This is not incompetence; this is a highly organized strategy to avoid fulfilling their legal obligations. I have now escalated the matter to European Consumer Protection. Do not buy from Honiture: if your product breaks, you will be left with nothing. Si je pouvais mettre 0 étoile, je le ferais. Le pire service client auquel j'ai eu affaire. Cela fait 4 mois que je me bats pour mon aspirateur robot G20 Pro (Commande Honiture-7188), tombé en panne alors qu'il est sous garantie légale. Au lieu de le réparer ou de l'échanger gratuitement, Honiture a osé me proposer "20% de réduction" pour en acheter un neuf ! Une pratique totalement illégale. Face à mon refus, ils utilisent une technique d'usure scandaleuse : ils vous demandent des dizaines de vidéos et de tests techniques, mettent des semaines à répondre, puis vous annoncent que l'agent en charge de votre dossier ("Hazel", puis "Danny") a quitté l'entreprise pour tout reprendre à zéro. C'est une stratégie délibérée pour décourager les clients et fuir leurs obligations légales. Dossier transmis à SignalConso et aux autorités européennes. Passez votre chemin, le SAV est inexistant en cas de panne.

Contacted company several times as suction of the hoover, what I received (my husband ordered) is not as stated on the box and till now I didn't received email, what address I can posting parcel back for full refund. Order number honiture 30713. I have proof of emails of all communication, what stated, they will accepting return but I need to remoove my negative feedback, I said, I am more then happy edit my feedback as soon as I return hoover and will received full refund. Issuse is, till now, they do not share with me return address. I asked for return already more then one week ago. No other communications received from cust services. They stated you can return unused item back if you not happy for duration of 30 days I dropped them several email but no response of return adress. if I do not received any email back with returnpostage and full refund in 48 hours I am more then happy to escale that to trade standard. Wait for reply honiture.

Do not trust this company or their fake ratings. I bought a replacement water tank for my Honiture robot, and it arrived completely dead and defective. When I demanded a replacement, customer service tried to bribe me, explicitly stating they would only ship it out immediately if I left them a 5-star review. It was a blatant trap. Weeks have passed, and they have completely ghosted me on the replacement part I paid for. Every single time I complain, they send the same generic, worthless automated emails promising a tracking number that never actually exists. They are actively manipulating their scores with fake promises and stealing people's money. Avoid them like the plague!