honiture.comhoniture.com is listed under Appliances & Electronics.
honiture.com (honiture.com) has 570 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Excellent
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Showing 234 reviews with 1 star · Clear filters
AV
No response from customer service
Response from honiture.comApr 9, 2026
Hello AV, We're sorry to hear that you haven't received a response. Please reach out to us directly at [email protected] with your order details so we can see what we can do to help. Thank you for your understanding. Best regards, Honiture Team
Amir F.
No reply from customer support. I bought a cordless vac cleaner a week ahi. And already ot doesnt work. I think its the battery is defect. It doesnt start anymore after 2-3 times use. Wrote them on the emil for customee sipport. Which is the only way for contact. Seems very little. What to do? New defect product, no one is replying
Response from honiture.comApr 9, 2026
Hello Amir, We're sorry to hear about your experience with the cordless vacuum. Please reach out to us directly at [email protected] with your order details so we can see what we can do to help. Thank you for your understanding. Best regards, Honiture Team
Joe L.
Customer service stinks!!!!Robot vac is very hard to get to connect to WiFi.Customer service wanted a video or pictures of my problem.What a joke.Wouldnt give this thing away!!
Response from honiture.comApr 9, 2026
Hello Joe, We're sorry to hear about your difficulty with the WiFi connection. Please reach out to us directly at [email protected] with your order details so we can see what we can do to help. Thank you for your understanding. Best regards, Honiture Team
Steve B.
Shocking, NON EXISTANT customer service!! S14 Vacuum not even a year old & the brush roller has stopped working. So, as guided, sent a few pictures & video along with the Amazon item number, as it is still in warranty period. NO REPLY, or acknowledgement from HONITURE. I sent a follow-up email stating my original email had not had a reply & yes,again, no response. Shocking company. I will need to go via Amazon I guess.
Response from honiture.comApr 9, 2026
Hello Steve, We're sorry to hear about your experience with the S14 and the brush roller. Although some time has passed, please reach out to us directly at [email protected] with your order details so we can see what we can do to help. Thank you for your understanding. Best regards, Honiture Team
J H.
Bought a honiture S15 vacuum cleaner in December last year and it's battery has packed in already so sent email to the guarantee page I registered with and had nothing Back..alarms bells should have started when they asked me to give a 5star review for a £10 voucher just a week after buying it& I told them no....... avoid even at the low price..,
Response from honiture.comApr 9, 2026
Hello J H, We're sorry to hear about your experience with the S15 battery. Although some time has passed, please reach out to us directly at [email protected] with your order details so we can see what we can do to help. Thank you for your understanding. Best regards, Honiture Team
James
DO NOT buy from this company. Not interested if there is a problem. No Customer Service - no phone number, only email to be told to back to the store. Save your hard-earned money for another product.
Response from honiture.comApr 9, 2026
Hello James, We're sorry to hear about your experience. Although some time has passed, please reach out to us directly at [email protected] with your order details so we can see what we can do to help. Thank you for your understanding. Best regards, Honiture Team
Sébastien D.
Never give any awnser from the support departement .... no support at all !!! If it broke you will get stock !! Update.. they reply two year later !!
Response from honiture.comApr 9, 2026
Bonjour Sébastien, Nous sommes désolés d’apprendre votre expérience. Même si un certain temps a passé, merci de nous contacter à [email protected] avec les détails de votre commande. Nous verrons ce que nous pouvons faire pour vous. Merci pour votre compréhension. Cordialement, L’équipe Honiture
Jason
The machine worked for a period and then developed loud noises while cleaning. Honitures Aftersales team initially engaged and then stopped responding after the first email which contained steps for "resolving" the issue. Honiture appears to be a pretty dishonest company to deal with. I know that on Amazon they offer incentives (free filters and brush set) to create misleading/dishonest 5-star reviews and that they also run misleading "offers" which could easily be considered scams. I'd advise people not to buy any products from them as they are a nightmare to deal with when the product fails.
Response from honiture.comApr 9, 2026
Hello Jason, We're sorry to hear about your experience. Although some time has passed, please reach out to us directly at [email protected] with your order details so we can see what we can do to help. Thank you for your understanding. Best regards, Honiture Team