honiture.comReviews of honiture.com

Bonjour. La boîte à poussière du robot ne fonctionne plus. J'ai contacté le service après-vente, je n'ai jamais eu de réponse. Le robot quant à lui fonctionne très bien,mais jusqu'à quand ? Tournez-vous vers d'autres marques. Cordialement Vincent.

UPDATE: After a year of not hearing back from the company, they sent a replacement. Similar story to the others published here. Robot vacuum Q6 worked well for about 3-4 months, then it started having these bizarre issues (ex: "front bumper is stuck" when it wasn't at all). They replied to my first email suggesting a troubleshooting solution. It didn't work and now, no one answers subsequent emails. The seller through Amazon has never replied to any of my messages and Amazon itself doesn't really care because we're beyond the first 90 days. Sincerely never ever buy Chinese stuff.

La lumière et la brosse électrique ne fonctionnent plus, achat il y a 6 mois .. garantie de 2ans .. pas pris en compte par le vendeur car ils ne vendent plus cette marque .A 150euros l'aspirateur. Déçu et se sent escroquer.

A fuir cette marque j'ai acheté un aspirateur avant de partir en valet à mon retour il n'a fonctionné à peine 3 semaines et d'un coup s'éteint ne se rallume plus ensuite je bidouille il se rallume mais n'aspire plus rien ....malgré mes nombreuses mails a la marque aucune réponse. Je m'étais fié aux avis positifs sur Amazon mais je constate qu'ils étaient pour la majorité faux !!! Je ss dégoûté 244 eur à la poubelle

Never buy this brand again!! We got a vacuum robot from Amazon in July, they wrote down on the selling advertising description: FREE RETURN AND REFUND AFTER PURCHASE WHIN SIX MONTHS. I contacted them after three months, they keep telling me contact Amazon for return and refund, and I told them what I saw on their selling advertising, then they said not recommend to returning it because it will cost very expensive shipping. After that, I don’t get any reply from them. And we only can reach them by email which they take forever to reply.

Aspirateur balai acheté la batterie a tenu 1mois, le service client fait le mort, la seule réponse étant qu'ils m'envoient une nouvelle batterie qui arrivera sous 6 à 8 jours, 3 mois plus tard je l'attend toujours. Aucunes réponses depuis, aucun remboursement et aucun recours, une arnaque totale.

Non c'è stata alcuna risposta alla nostra richiesta di assistenza

I bought the S14 cordless vacuum cleaner. On the face of it, this looked like a great deal on Amazon. At the beginning, the vacuum cleaner worked well, no complaints!. But before the years warranty was up the battery started to suffer “battery death” and now only works for a few minutes before the battery dies. I reported this defect to the Company’s customer service team and they agreed to replace the battery under the terms of the one-year warranty. I then got an email confirmation stating that a new battery had been ordered and was coming from China. I was even given a “tracking” number for the new battery order and told that it would be delivered within 15-30 days. Needless to say, that was 8 weeks ago and still no battery. The “tracking” link does not work. I reported no delivery to the customer services team by email 3 weeks ago but have since never got a response. This makes me very suspicious of this company and I question the operational value of their Cordless Vacuum Cleaner. I will not be re-ordering their recent upgrade of this product unless their customer services explains to me why they have not replaced the defective battery despite them stating they would under the terms of their warranty. All that I can advise from my recent experience is that if you are considering buying this Cordless Vacuum Cleaner from this company, that you do your own research first before you decide to buy.