honiture.comReviews of honiture.com

J'ai récemment fait l'achat d'une brosse S13 pro pour remplacer mon ancienne Malgré le fait que je me sois trompée sur le modèle qui n'est donc pas compatible avec mon aspirateur (S13), le service client a pu me trouver une solution assez rapidement

I am in my 80's and I find the vacuum a bit heavy and not as maneuverable as other hand held vacuums I have owned.On a positive note, this vacuum is very powerful even on the middle setting and the battery lasts a long time.

J'ai eu quelques petits soucis pour le connecter à mon réseau wifi car il ne reconnaît que le 2.4 GHz et pas le 5 GHz. Après avoir compris ça, le service client Honiture m'a très bien aidé à régler le problème. Je suis maintenant très satisfait de mon aspirateur robot G20 Pro.

Recently I made a review for the awful customer service from Honiture as I ordered cleaning bundle but I received Cordless vacuum and Evri lost my T10 robot. I contacted to Evri as tracking showed they received it but Evri did not take any responsibility. I contacted to Honiture according to website but no response. But I started to have lots of reply since I made review on Trustpilot. Finally, Honiture sent me a new robot on Friday even though Evri did not take any responsibility for the lost.

After 10 months, I finally heard back from Honiture apologizing for their poor response to my request to return the X7 cordless vacuum cleaner I had inadvertently purchased. It was an unexpected surprise. They graciously offered to provide me with a partial refund for which I am grateful.

Buen servicio de atención al cliente. El robot G20 Pro aún no puedo valorarlo bien, pero he repetido marca porque ya tenía el G20 y estaba satisfecha. De momento funciona bien, buen nivel de succión. El tema del fregado es que casi no sale agua del depósito, por eso no le pongo 5 estrellas.

I had tried to contact re. a Honiture V8 Pro Robot Vacuum which wont start up. I had sent 2 emails a couple of weeks apart, through the customer portal of the .com website, without any response. Thankfully Honiture responded to my complaint here, and offered this contact address: help01 @ honiture . com (ignore spaces) Honiture responded to my emails at that address and after detailing the problem and error code encountered, they then offered a replacement unit, which I accepted. It is a different model, with lessor performance, but a new warranty, so I am satisfied with the outcome.

Bought the P7Pro. The tube was broken on the first one, but customer service made it right — sent a replacement and three extra HEPAs. No complaints so far.