honiture.comReviews of honiture.com

Great value for the money. Customer service is outstanding. They honored their promise and gave me a price match within 60 days, then refunded the difference. I highly recommend this company.

I have recently received excellent customer service from Danny ar Honiture, who liaised on my behalf with Snapbuy UK, to sort a replacement floor brush for me under warranty. Danny responded promptly to my messages, and provided detailed information at each stage of negotiations. Whilst Honiture was not responsible for after sales service on my cleaner, Danny agreed to liaise with Snapbuy to arrange a replacement. Well done Danny! I would suggest that Honiture update its manual as the email address provided is not monitored and customers may think their enquiry has been ignored.

Very handy and manageable. My wife loves it as its powerful suction powerful suction system effortlessly removes all dusts & dirts. Highly recommended

Great vacuum cleaner. Lightweight suction is very good. Goes from carpet to hard floor very easily.

Customer service was helpful when I reached out for a refund and gave me a realistic solution to my issue considering the logistics and circumstances!

Customer service very helpful.

The recent experience that promoted this review is my mixed feelings about Honiture. I have a model S13 purchased in August 2023, couldn't have been happier with it: quiet, powerful, light weight, easy to work with, reliable, until it accidentally fell and the battery was cracked. I went to the official website and couldn't find a replacement battery under the s13 model accessories , so I asked the almighty Google if S13 pro battery is interchangeable. Google AI said yes, so I ordered a S13 pro replacement battery, only to find out just by looking at the size and the back from the transparent package bag when I got it I knew it is not working for my S13 without even opening the package. So I checked the official website for return and refund policy. It says new and unopened /unused are qualified for full refund, minus shipping. I emailed customer service asking for exchange for a s13 replacement battery or a return, only to find out that s13 model and battery were no longer in production. I was very disappointed, however, Danny customer service staff offered a partial refund plus me keeping the battery because the international shipping was expensive. I have no use for the battery but I can live with a partial refund considering shipping fee. Overall experience with the product: 5 star, price is great for its performance Customer service response through email is quick (within one day) I am disappointed that the model I have is no longer supported within 3 years of purchase, don't know about other models

Very impressed with the customer service. We had a problem with our vacuum but they sent the parts as soon as they could and it was fixed. I hope they continue like this.