honiture.comReviews of honiture.com

Terrible company. Product has broken down after a matter of months, and they won't respond to my emails.

Aspirapolvere robot q6 Pro. È durato due anni, si è spento e alle innumerevoli richieste di assistenza al sito Honitur non abbiamo mai avuto lo straccio di una risposta. State alla larga da questi prodotti

Can't get anyone to reply to me. They said they are sending a replacement product, but it's late and no one can respond to provide tracking or an update.

Le robot a tenu 12 mois. J'essaie de contacter le SAV, sans succès, ils m'ont inscrit à la newsletter par contre... Hyper déçue d'avoir acheté ce robot.

Bought. V8 pro robotic vacuum cleaner, loved it easy to set up and run. Used everyday great for dog hair. Stopped working properly after 6 months, would miss some rooms or not find way to docking station, problems got gradually worse. Contacted Honiture on line to try and get help, they suggested various thing to try none of which worked. This took over two weeks to run through, would reply to their email and not hear again for another day, back and forwards getting know where. Finally they said I did not buy directly from them and should return to where I purchased it from. When I sent them proof from their own web site with my details stored there that showed I did buy it directly from them they just stopped answering my emails. Would definitely buy another robotic vacuum but not from them and possibly not from an online only business.

DEPLORABLE customer service! Customer service seems to be nonexistent. I have reached out a number of times through the website and through email without receiving a response. The Honiture V8 Pro gave an impressive performance to begin with. Before, the year’s warranty was up, the vacuum failed to be efficient. It would not adhere to the programmed map, wandered aimlessly, would not navigate rises that were no problem in the early months. This was a huge disappointment in spite of regular maintenance and cleaning. Disappointed sums up my feelings about being ignored by the company’s customer service. I had higher expectations of the company’s integrity.

Had an X7 vacuum which has now gone wrong. Contacted customer services multiple times and never had a reply. Any guarantees you are offered from this company are worthless.

DO NOT BUY FROM THIS COMPANY! I bought a vacuum bot from them in 2023 and already had minor issues in the beginning, when I wrote a detailed review they emailed me and asked me to take it down and would pay me in return. Now the bot won’t work at all and the support is not reacting to any inquiries and I’m unable to edit my review on Amazon because it was blocked, very suspicious.. Please just buy a bot from good companies like Dreame or Roborock.