honiture.comReviews of honiture.com

Response from honiture.comMar 31, 2026

Thank you for your feedback, and we're truly sorry to hear that your experience has not met your expectations. We appreciate you bringing these issues to our attention. First, we would like to kindly clarify that we currently sell two models: the P7 Pro and the X7. However, we do not have a model called the X7 Pro. Could you please let us know which model you purchased? You can reach us at [email protected] with your order details, and we will be happy to look into this for you. Regarding the battery life, our vacuums come with three adjustable suction modes: ECO, MID, and MAX. The advertised 80 minutes of runtime is based on ECO mode. If you have been using MAX mode continuously, the battery will naturally drain more quickly. We recommend trying ECO or MID mode for longer cleaning sessions. As for the self-standing function, we sincerely apologize for the difficulty you're experiencing. Please contact us directly at [email protected], and we will provide you guide to help resolve this issue. We look forward to hearing from you and hope to make things right.

Response from honiture.comMar 31, 2026

Hi Gary, Thank you for your feedback, and we sincerely apologize for the frustration this situation has caused. After carefully checking your case based on your review, we found that your package was unfortunately lost by the shipping carrier after it had been dispatched. We completely understand how disappointing this must be. Our customer service specialist, Joy, has already arranged a replacement order for you. In addition, as a gesture of our sincere apology, we have also applied for an extra gift to be included with your replacement package. We truly hope this helps make things right. Your new shipment is currently being processed, and the updated tracking information will be provided to you shortly. Once it becomes available, we will notify you as soon as possible. If you have any questions or would like further updates, please feel free to contact us at [email protected]

Response from honiture.comMar 31, 2026

Grazie per aver condiviso la sua esperienza. Ci dispiace molto per l'inconveniente e ci scusiamo se il nostro servizio clienti non ha risposto ai suoi messaggi. Per poterla aiutare al meglio, potrebbe gentilmente fornirci il suo numero d'ordine e indicarci quale modello di spazzola desiderava acquistare? La invitiamo a contattarci direttamente all'indirizzo [email protected]. Ci occuperemo personalmente del suo caso con la massima priorità. Ci scusiamo ancora per il disagio e speriamo di rimediare.

Response from honiture.comMar 31, 2026

Hi Neil,Thank you for your feedback. We would like to clarify that a full refund was issued to you in mid‑April following our mutual agreement. If you need any further assistance, please contact us at [email protected]. Best regards, Honiture Team

Response from honiture.comApr 1, 2026

Hi Fraser,We sincerely apologize for the frustration you've experienced. We have just sent you an email from [email protected]—please check your inbox (and spam folder) and we will help resolve this matter.

Response from honiture.comApr 1, 2026

Hi William, Thank you for your feedback, and we're truly sorry to hear about your experience. Please reach out to us directly at [email protected] with your order details, and we will personally prioritize your case and work to resolve the issue for you.

Response from honiture.comApr 1, 2026

Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. Please rest assured that our products are manufactured in compliance with CE certification standards. We would appreciate the opportunity to look into this matter further. Kindly contact us at [email protected] with your order details, and we will be happy to assist you.

Response from honiture.comApr 1, 2026

We're sorry to hear about your experience, Amanda, and apologize for the lack of response. Please reach out to us at [email protected] with your order details, and we'll personally look into this for you.