Fang L.
Love the Floor Lamp, but Delivery was Unacceptable
I recently purchased a Honeywell 02E Series Reading Floor Lamp and am very happy with the quality. However, the delivery service provided by FedEx was unacceptable. FedEx usually delivers to our door. But this time they left the floor lamp in our lobby. Picking up this large and very heavy package over a 100 meters away from my home was a major physical burden and a poor customer experience. I value your products, but I hope you can review your delivery protocols with FedEX.
Response from Honeywell Smart LightingJan 27, 2026
Dear Fang Liu I’m very sorry to hear about the delivery issue and the inconvenience it caused. We’re glad the lamp itself met your expectations, but leaving the heavy package in the lobby instead of delivering to your door is unacceptable. We primarily use FedEx for shipments in this area based on local market options. That said, your experience is exactly the kind of delivery failure we want to address. We’ve reported this incident to our warehouse team and submitted formal feedback to FedEx so they can investigate and improve their doorstep delivery procedures. Thank you for bringing this to our attention — your feedback helps us improve. If you can share your order number or contact info via private message, we’ll follow up directly and make sure this is handled promptly.