Honeywell Smart LightingReviews of honeywellsmartlighting.com

Response from Honeywell Smart LightingOct 6, 2026

Hello, we’re sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your feedback. We take concerns about trust and shipping very seriously. At the moment, we’re unable to identify the specific order or issue from this review alone. If you placed an order with us, please contact us privately with your order number, order date, or the platform used to place the order, along with details of what happened. We will investigate promptly and do our best to arrange an appropriate solution, such as a refund, replacement, or other resolution where applicable. Please do not post any personal information publicly. If this review was intended for another business, please let us know so we can verify it. We apologize for the inconvenience. Support Email: [email protected]

Response from Honeywell Smart LightingAug 8, 2026

We’re sorry for the inconvenience, Jeff. Our records show that a full refund was issued on July 22, 2026. If it hasn’t appeared yet, please check with your bank, as processing times may vary. If you have any questions, please contact our online customer service through our official website, and we will assist you within 24 hours.

Response from Honeywell Smart LightingJan 27, 2026

Dear Fang Liu I’m very sorry to hear about the delivery issue and the inconvenience it caused. We’re glad the lamp itself met your expectations, but leaving the heavy package in the lobby instead of delivering to your door is unacceptable. We primarily use FedEx for shipments in this area based on local market options. That said, your experience is exactly the kind of delivery failure we want to address. We’ve reported this incident to our warehouse team and submitted formal feedback to FedEx so they can investigate and improve their doorstep delivery procedures. Thank you for bringing this to our attention — your feedback helps us improve. If you can share your order number or contact info via private message, we’ll follow up directly and make sure this is handled promptly.