Kim
Missing rice crackers
I have three stars because the rice crackers are missing from the package and they are so delicious
Response from Honey Smoked Fish CoOct 1, 2024
Hi Kim, please reach out to [email protected].

At Honey Smoked Fish Company, we make the world's finest sustainably sourced superfood — fully cooked and ready-to-eat, right out of the package. Shop Now!
Honey Smoked Fish Co (honeysmokedfish.com) has 279 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Grocery Stores & Markets · Gunnison, Colorado
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Showing 8 reviews with 3 stars · Clear filters
Kim
I have three stars because the rice crackers are missing from the package and they are so delicious
Response from Honey Smoked Fish CoOct 1, 2024
Hi Kim, please reach out to [email protected].
Kristin H.
Product arrived a day late and the top two packages were lukewarm
Response from Honey Smoked Fish CoAug 14, 2024
Hi Kristin, thank you for reaching out to us via email. We're glad that everything is taken care of, and we were able to send you the replacement products. If you need anything else, please reach out to [email protected].
Erin R.
I used to live in Colorado and had this product in my fridge all the time. My whole family loves it on bagels and salads. I purchased the 8 x 8oz packages from your website for $17.89/8 oz package. I was just at my grocery store and see they started carrying your product. The same 8 oz package cost only $9.99. I was a bit disappointed to see how much more it cost me to purchase directly from your website. I’ll be buying it from my grocery store from now on.
Response from Honey Smoked Fish CoOct 19, 2022
Hi Erin, we miss you out here in CO! Unfortunately the high cost to 1 day ship our fish has impacted our price on the website. Thank you for being a valued customer!
Marie
Have already reported that the last two time that I ordered, the HSF system sent an email showing that our fish would be delivered on a certain date. It wasn't AND was did not arrive until a full WEEK after the stated delivery date--both times.
Response from Honey Smoked Fish CoSep 11, 2022
Hi Marie, we're extremely sorry about this error in our system. We are working with our IT team to get it corrected.
Lusk
We’ve been buying this product for years and feel like the quality has changed. Product is too salty and the skin is tough.
Response from Honey Smoked Fish CoOct 12, 2022
Thank you so much for your support. I can assure you that we haven't changed our process. We are still small batch smoked with quality at the top of our minds. We hope that you take another chance on us.
Diane M.
I was disappointed with the store locator. I tried to order from Spouts on colfax for delivery once and pick up once (which I know has your product) but 2 weeks in a row none of your product was available. I unfortunately had to spend $100 3 portions through your site vs $13 one portion from Sprouts. We do enjoy your product and typically buy a package weekly ($52 month rather than $100 for 3 packages). Thank you
KAtie D.
Cost of shipping is astronomical and prohibitive. We would buy every week or in bulk, bc we love the product, but it’s not worth it the extra shipping. It used to be cheaper. And I’ve gone to 4 of the distributors listed and none of them have it.
Response from Honey Smoked Fish CoJan 10, 2020
Thank you for reaching out Katie, we appreciate all feedback. Unfortunately due to the rising cost of doing business we sometimes have to alter our prices. We would be happy to explore a more cost effective way of getting product to you, we've sent an email your way and would appreciate the opportunity to find a solution. Thank you, The Honey Smoked Team
Don M.
You offered only overnight shipping. Very expensive and a waste of money considering average temperatures and the styrofoam shipper you use. Placed order on Thursday tracking shows I might receive it on Tuesday not exactly overnight. Regular ground might have been faster and less expensive. Great product.
Response from Honey Smoked Fish CoDec 11, 2019
Thank you for the feedback Don, we would like to discuss the process in more detail. Our team will send you an email shortly.