A L.
Does anyone work there?!
I don't know what's going on with my order. I haven't received any tracking information. Everytime I've tried to reach out to the company no one has answered my emails and no one is answering the phones and their mailbox is full. The company is a scam *UPDATE While it was nice of them to respond on this platform to save face, they have yet to actually contact me. They have my information and yet have made no effort to call OR respond to my emails. Still haven't gotten the product either, but do you know what they have? My money. DO NOT BUY FROM THIS COMPANY.
Response from Honey Play Box®Feb 26, 2024
Dear Customer, I'm sincerely sorry to hear about your experience. This is not the standard of service we aim to provide, and I understand your frustration. Firstly, please accept my apologies for the delayed order and lack of communication. I understand how disappointing it can be to not receive the products you're eagerly waiting for, and how more so when the company does not seem to care. We truly value our customers and your experience does not reflect that. As an immediate course of action, I will personally follow up on your shipment status and rectify the situation. Also, I assure you that your feedback about our customer service has been heard and we will use it to improve our service. Should you decide to give us another chance, we'd be more than happy to assist you in making your experience better. In the meantime, we respect your decision and thank you for bringing these issues to our attention. Again, we're deeply sorry for the inconvenience caused. Best Regards HoneyPlayBox Customer Service Center




