HoneyBookReviews of honeybook.com

I don’t enjoy writing negative reviews, but what HoneyBook has done is inexcusable. As a long-time customer, I was abruptly locked out of my account for no clear reason—and left completely in the dark for over six days. Support was non-existent. No replies. No urgency. Nothing. As a business owner, this kind of negligence is not just frustrating—it’s damaging. I couldn’t access my clients, contracts, invoices, or critical documents. The platform I trusted to help me run my business essentially became a roadblock to it. This experience taught me a hard lesson: always back up your data elsewhere. HoneyBook has proven to be completely unreliable. After two years of loyalty, I will never use their services again—especially not with their tone-deaf price hikes. I strongly advise fellow business owners to look elsewhere. Don’t put your business in the hands of a platform that goes silent when you need them most.

I knew that I needed to change my plan for paying the annual fee because of financial hardship and I reached out a month ago to a representative who confirmed and changed my plan to the monthly fee instead of all upfront. Well lo and behold here we are May 5th and $516.27 was taken out of my account for the yearly fee. I’m incredibly disappointed and want a refund immediately.

Honeybook's transaction fees are totally ridiculous. For the high premium users are charged, transaction costs should be eaten or hugely lowered. It is such a MAJOR issue to be charged literal hundreds of dollars in transaction fees EVERY invoice. Forcing clients to take on these huge fees is also ANTI-BUSINESS and hurts all small business using HoneyBook. I will happily leave this platform as soon as an AI competitor makes this scam redundant. Honeybook is such a classic greedy corporate overlord.

Way overpriced for what you get, but definitely much better CRMs out there

I do not like that the price have gone up for Honeybook. Most likely will not be renewing next time.

Its' expensive, with constant changes being made to "improve" the experience, but they don't - none of the changes - especially the "smart files" have been helpful or time-saving. And it takes entirely too long to get our money - unless of course, we want to pay an extra fee - but you can't even do that unless you switch from legacy to smart files, which are more frustrating. Smart files take more time to manage, and I cannot stand having to do billing and contracts anymore. As a small business, I have so little time to do this, let alone, have to figure out the continual changes that are being made, and then wait 5 days for our money to be deposited. (With Square you get your money in 1 to 2 days.) The only reason I still use it is because I have not had the time to research and find another way. I feel trapped in this system that has not made my life easier at all.

I've been a customer for 5 years! The company is always adding new features and increasing monthly rates to the current customers. Last enormous increase, 2024, the company gave a 20% monthly discount however.... if you are late on 1 payment by a few days, they'd increase you to the new fee. In 2025, the company has increased their fees by almost double! I've been a customer for years paying the premium package and missed that one payment due to health issues so I was working my event business part-time for 3 months. I was using the app (which does not indicate the missing payment issue) so I didn't know. All the late payment notifications went to my alternate email which I did see 1 message, but I was really sick and forgot about the email relating to the payment. Once I realized through my alternate email of the missing payment, I message customer support and explained the situation and asked to reinstate my discount. Honeybook customer service basically said, "Too bad that's the cost now, because you were late on ONE payment" So my rate went from $79/mon to $125/mon. No second chance for a long term client, nothing. No empathy or understanding for my health issue. Dislike #2: In order to receive payments through their system, you have to provide your SSN or SIN and ID. However on their privacy/security policy Honeybook is not liable for any hacking to their system and stealing your private information to be used online and sold. When Honeybook began, they were assisting free lancers and being in it for the small guys, but it's obvious they've moved to a corporate greed mentality. .. and what Honeybook seems to forget that there are tons of other software options and new ones being introduced, so no one REALLY needs HONEYBOOK. Like: The usage of the platform and client automations. But it doesn't matter if the customer service is not there - the privacy and security is not there. I'm actively searching for an alternative solution.

I was heavily referred to this company by multiple entrepreneurs and freelancers for their seamless interface and services, which help business operations. I had just made a NEW account with them online and immediately after was unable to log in. Each time, it kept saying I had an unexpected error, so I tried resetting my password, thinking maybe that had something to do with it, but every time I tried I never received a link for resetting it. At this point, I haven't even used the software let alone viewed what the main page looks like in my account. After many failed attempts, I gave up and contacted their support team through their chat box asking for assistance, and at the very least an answer as to why I was getting unknown error messages. After a brief interaction, I was informed that I would be contacted later once they dug deeper into the situation. Finally I got a response back via email and am informed that due to "suspicious activity," my account is deactivated, and I am not even allowed to create a new account; otherwise, it will be deactivated as well. Out of complete shock I responded asking what happened and explaining that nothing suspicious could have happened within my account since I wasn't able to even log into my account, which was my whole point for contacting customer service to begin with. I am then told that they can't provide any details on my account and that the team higher up has decided not to reconsider. I then responded, demanding to speak with someone from a different department with more seniority, because as barely a new customer I am banned from a platform I never got the chance to use, let alone log into. They then told me that despite my frustration, they aren't able to forward me to someone more senior or provide any explanation, and the decision remains in place that my case will not be reconsidered. I am pissed off, as this is a company I was ready to pay a full year subscription with, because of how many great reviews my colleagues have given me about their services. This is very disappointing and completely unacceptable for a company to ban a potentially new customer from their platform without a PROPER explanation of why this decision was made and an ANSWER is to why I was unable to log into my account after only seconds before decided to create the damn account. I will be moving forward with their competitor Dubsado, as I was able to create an account easily, with no issues, and am ready to purchase a subscription with a company who values their customers. When there was suspicious activity on my Dubsado profile, it was because I decided to verify my account on my phone out of convenience, and they explained perfectly that an unauthorized device was trying to log in and that I needed to verify the device to move forward. Simple and done, now I can utilize this platform for my business. I am very disappointed that this is the outcome of an issue that should have only remained miniscule, but I am delighted that it has brought me to a better company that values its users.