HoneyBookReviews of honeybook.com

Very buggy. It takes weeks for the HoneyBook team to resolve them. The customer service is not supportive at all. I keep encountering new bugs. Please increase the quality of the project.

I was genuinely excited to try HoneyBook. The interface looked clean, the concept was strong, and I was ready to move forward past the trial. But the moment I started asking real questions — integration-level questions that matter for running a modern business — the entire experience fell apart. First red flag? Zapier support. Two triggers. Two actions. That’s it. So I respond to Katie, who reached out offering help during my trial. I asked if HoneyBook could do what any serious business platform should: update contact records, sync data (e.g., from Xero), or post internal comments through Zapier. Her reply? A vague, surface-level response that completely missed the point. It felt like a canned reply designed to pacify, not actually help. So I followed up immediately, re-explaining my questions with even more clarity. And then… silence. No reply for days. When she finally responded, it was a flurry of excuses about being busy with demos — but again, she ignored what I actually wrote. I specifically mentioned Xero (QuickBooks' biggest global competitor), and she responds by asking if I use QuickBooks or “another system.” So either she skimmed my email or had no idea what Xero is. Either way, if you don’t know what Xero is in 2025, you're not qualified to be guiding serious businesses on operations software. When I pointed this out — professionally but directly — and asked to escalate to someone who did understand these questions, I got total radio silence. Here’s the thing, Katie’s not the whole problem. She’s the symptom. HoneyBook’s entire sales experience seems built around keeping things lightweight and surface-level. If you're a business that just wants pretty invoices and to be herded through a demo — perfect. But if you ask technical, high-level questions before pulling the trigger, you’re seen as a burden. That’s a dangerous sign. If I’m already being ignored during the trial, what kind of support would I get after I’ve paid? When my client data is in your system? When my team is relying on workflows that your Zapier limitations can’t even support? I wanted HoneyBook to be the answer. But if your ambition as a software company stops where mine begins — we’re not a fit. And for others like me, look under the hood before you sign up. The UI is slick, but when you need real help, the silence is loud. Good luck, HoneyBook. You have the potential to be great — but not if your culture shrugs off serious questions as inconvenient.

Cautiously Evaluate Before Committing I’ve been a HoneyBook user for some time, but with the recent price increases, I’m finding it harder to justify the investment. The platform has undergone several updates and changes, but unfortunately, many of them have made the user experience more complicated rather than improved. While change is expected with growing platforms, the lack of accessible customer support and limited educational resources has made the transition frustrating. For a service marketed as user-friendly, I expected more guidance and hands-on assistance—especially considering the premium cost. If you’re considering HoneyBook, I recommend evaluating how much support and ease of use you need before committing, as these areas have been lacking in my recent experience.

I have been a customer for a very long time, and I was not able to receive the discount that I have maintained for a long time.

I don't love this platform. its complicated, hard to use and accepted a payment from a client that I didn't authorize. I was told there is no way to move the payment button from invoices despite not wanting to accept CC's for my business. I'm a business of one person and don't have to ability to absorb cc fees right now. an expensive mistake that I won't be making again. I will look for a more simple platform for the future.

Payments don't work and the error clients are getting is "There was an unexpected issue" which customer support had no idea of what and why is it.. I cancelled my membership and got the money back and Stripe, quick books, square are the places for invoices not HB they have to get a long way. I lost $700 because of these idiots.

Hard for clients to make payments and harder to move around the app. Still not aure if money is being deposited in my account or if i need to take it out. Payment cleared but still not in my account. Payment was done over a week ago. Waste of money dont use

A once loved tool has been ruined by AI. I signed up for Honeybook when it first launched several years ago. It was perfect and worked amazingly for about 3 years. However, Honeybook has rapidly gone downhill in recent years. Every element I once loved has been altered to make the experience less user friendly and more time consuming. The platform is now riddled with endless "updates" that seem to come out of nowhere and make zero sense. I feel like AI has been let loose to make "improvements" with no real user testing. Every update has major bugs and causes things not to work properly. They are constantly "fixing" things that are not broken, randomly repositioning items making them harder to find. Former one click actions become more complicated and require several actions to complete. The "smart files" lack key elements that make them unusable, like negative line items for discounting individual items. I still us legacy files for this reason, but fear those will disappear soon too. Customer support is not knowledgable and it seems to require several interactions before they even understand what the issue is. Sadly, switching CRMs is a large undertaking so if you have not signed up yet, I'd find something different before you get stuck here.