HoneyBookReviews of honeybook.com

1 Star My experience with HoneyBook has been extremely disappointing and has caused significant harm to my business. After using the platform, my funds were suddenly placed on hold. I submitted the documents they requested and waited for updates, but instead of receiving clear communication, I was informed that my account had been permanently deactivated due to “suspicious activity.” No specific explanation was ever provided. To make matters worse, any pending client payments were refunded, disrupting my business and damaging relationships with my customers. I repeatedly asked for clarification about what triggered this decision, but I was only given generic responses stating that they could not discuss their investigation and that the decision would not be reconsidered. As a legitimate small business owner, this experience has been devastating. Having a company hold your money, shut down your account, and refuse to explain what happened leaves you feeling powerless. Businesses deserve transparency, fair treatment, and an opportunity to address any concerns before such serious actions are taken. Based on my experience, I cannot recommend HoneyBook. If you rely on your payment processor to operate your business, be aware that your account could be deactivated without a clear explanation, leaving you scrambling to recover. I hope HoneyBook improves its communication and gives business owners more transparency and due process in situations like mine.

I've used Honeybook for 6 years and until about 2 years ago, I recommended it to any other photographer. Not only have they jacked up the prices to over $60 a month, they also have the highest credit card processing rate out of any of the other CRM. Now they are adding more and more greedy, broken, ridiculous features like automatically adding tip reminders to every invoice by default so that I have to go through and cancel it on 12 invoices. Not only is Honeybook getting more expensive, it's also getting harder to use and I have to refresh the page three times to get it to load on my desktop every time I pull up the page. I'm so furious that I've wasted so much time and money on Honeybook. Now I'm going to spend more time and money to migrate elsewhere to not deal with their bs

I am extremely disappointed with my experience using HoneyBook, especially as a business owner who relies on a clean, professional client experience. I use HoneyBook to manage client inquiries, scheduling, payments, invoices, and consultation workflows. The issue I am running into is that the client flow is confusing, repetitive, and not nearly as customizable as it needs to be for a professional service-based business. After a client completes a form, schedules a consultation, and pays, they are shown a thank-you screen, receive a payment receipt, and then receive a separate scheduled session email. The problem is that the same information is being repeated in multiple places, and some of the instructions do not even make sense depending on where they appear. For example, the thank-you screen after payment was showing instructions that only made sense in the scheduled session email. It referenced clicking an underlined project name above, but that underlined project name did not appear on the thank-you screen. That creates confusion for the client immediately after they have paid. The scheduled session email also includes a “File” button/link that I was told cannot be removed or renamed. When clicked, it takes the client back into an area with scheduling, payment, and receipt information they have already completed or received. From the client’s perspective, this feels redundant and confusing instead of polished and streamlined. As an interior designer and business owner, I need my client experience to feel elevated, clear, and intentional. I should be able to control what my clients see after they book and pay, what the automated emails say, and where buttons or links take them. If a button cannot be removed or renamed, there should at least be a way to control the destination so it serves a useful purpose, such as taking the client directly to their project portal or upload area. The support experience has also been frustrating. I spent a significant amount of time explaining the same issue in detail, sharing screenshots, and trying to get direct answers about which settings, templates, smart file sections, or automation steps control the thank-you screen, scheduled session email, and file button. Instead of being able to quickly schedule a live support call and show the issue in real time, I had to type everything out in chat and wait between responses. For a platform that serves busy business owners, this is incredibly inefficient. HoneyBook has useful features, but the lack of control over important client-facing details and the difficulty getting fast, specific support answers makes the platform frustrating to use. When clients are paying, scheduling, and receiving automated communication, the process should feel clean and professional — not repetitive, confusing, or limited by features that cannot be customized. I hope HoneyBook improves the ability to customize client-facing booking/payment screens, automated emails, and required buttons or links. Business owners need more control over the client journey, especially when we are paying for a platform that is supposed to simplify and elevate our workflow.

You are constantly changing this and there are errors all the time - almost every time you update it messes something up on our end.

I HATE HONEYBOOK. I've been with them for 5 years. Their pipeline is great, and they used to be okay, but all the new "smart files" are confusing and messy. Contracts take forever to load, and often you're unable to send contracts or invoices to clients because of glitches. So I'm loosing clients. Their app is the worst, with limited functionality. The scheduler doesn't allow clients to sign contracts and make payments at the same time, which creates extra steps and confusion. The prices have doubled, and so VERY HIGH right now which makes no sense to me. My clients hate the system. I've received so many complaints recently. I used to recommend them to other businesses. Not anymore! The worst user experience so far. And when I read some of the recent 5-star reviews here, they honestly feel fake. I'm switching to something else.

Honestly I don't mind using honeybook on the backend, but every client I have hates the format so I'm switching over to dubasado.

I have been with HoneyBook for 6 years. I own a catering and charcuterie business. Recently they decided to changes…or upgrades as they call them. I had entered all of my services in and they erase all and put bits and pieces of services that I offer…so basically I have to go in and recreate all of my services again. There was not one email to let us know of any updates. This is one of the many things that have happened but this one was the straw that broke the camel’s back. If you have a customer that claims fraud…they immediately take the money out of your account instead of asking questions(3 times this has happened) I DO NOT RECOMMEND THEM.

I have been using Honeybook for sometime now and they are getting really bad. They say that they process credit card payments within 2-3 days and they keep moving them out every night I have over 12K that I have been waiting on for 6 days I am thinking of changing my account to Seamless Maybe they would like my 1 Million in annual sales