HoneyBookReviews of honeybook.com

I enjoy having all the features in one place. Other platforms are still catching up. However, the entire platform is not user-friendly and sometimes very clunky to use. One example is in regard to contracts. I wrote a completely new contract and included a JPEG of my logo in the document. I was unable to load that document into Honeybook contract templates because that is not a supported feature. I was forced to copy and paste the contract entirely into the templates and then simply type out my logo.

I am having trouble using some pricing functions and am unable to make invoices through your program. Would prefer to be able to speak to a person easier than making appointments or through messaging. The autosave takes a long time and in the middle of creating projects, so unable to get things done quickly and efficiently.

I love HoneyBook. It's my favorite platform to use in my business. There's a lot of incredible features that really have helped elevate and streamline my Client Flow. I'll always be promoting and using the platform. With that said, I don't love the direction the company has gone this year. I feel like there's a lot of effort being put into new features or avenues with the system when the current features we have don't even work the way they should all the time. There's data linking that has dead ends, glitches happening constantly, so many issues with the scheduler, and basic things we should be able to change in system settings that cause a lot of manual work. I would much prefer to see the team fine tuning what is already there instead of trying to add new things like banking or changing branding that didn't need to be changed. The customer service team has gone so far downhill this year. Wait times are insane, it's taken me days to solve problems sometimes and usually it's me following up with them a ton to get a response before anything is done. It seems like there's a lot of focus on growth and the team is loosing sight on the details that brought people into the platform in the first place. Again, I'm not going anywhere. I LOVE HB. But I am disappointed to see how things have gone this year. I do know things are changing, and I am aware a lot of hard work is being put in which I really appreciate so I have hope this is just a bump in the road that we will soon see smoothed out.

I like the way Honeybook works however there are SOOO many glitches when it comes to syncing with Quickbooks. I no longer want to accept payments through Honeybook as it causes many issues with bookkeeping and reconciliation.

Overall, it's a great help to my business, but when I was signing up, the sales pitch was strong, and there were a lot of features that were promised to be imminently forthcoming but still have not materialized. It's been a couple years now.

Definitely it is great having all correspondence in one file and accessible to all parties. The fact that customers who make additional payments falling outside of their "prearranged pay schedule" require a new schedule to be submitted (vs just showing a credit towards the next payment) is a royal pain. This could be made so much easier.

HoneyBook is a great solution for an entry-level service provider. In many ways, it's the perfect all-in-one tool with excellent customization of your proposals, invoices, client questionnaires, and more. I've also found customer service to be very responsive. (Although I recently found out I'm on a legacy plan that includes priority customer service. I have no idea what it's like for others on the newer version of my plan.) That said, there are some real limitations that keep it from being as wonderful as it could be. A lot of the UX is clunky and confusing. One example: I still cannot get the order of operations right in my brain that when I want to send an email to a client that contains a file, I can't just choose an email template and then create/add the file. I have to create the file first, then select the email template. Sounds basic, right? It is. But that's what UX is for—being intuitive. Also, navigation back to the main menu sucks when you're inside a project file. Basic stuff. I also have no use for the automations, because I need different things to happen for different offers, and there's no customization for the triggers. (Why does HoneyBook allow you to have multiple forms, yet when you select a form trigger for an automation, there's no way to specify WHICH form triggers the action?) I've worked with some other systems in the past that had really robust automations, triggers, and rules. There's so much potential, but right now, this feature is of no use to me. I'm hopeful that changes are in the works, because while I've considered switching to Dubsado, I know that would come with its own set of challenges and drawbacks. I'd love to know what's ahead on HB's roadmap of feature updates. That would help people like me who need more out of the tool to stay on board.

I’ve had several issues with your application recently where I’m not getting inquiries or I’m not getting email responses back or it says you sent my email to my client and then they never receive it or it goes to spam. As a business owner I heavily rely on my emails, and a little disappointed that I pay so much money for it to Not get sent or received.