We empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
honestpaws.com
Website
honestpaws.com
Category
Pet Stores
Location
League City, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This was worth a try, but I saw no improvement of calmness in my girl
Response from Honest PawsJul 29, 2024
Thank you for sharing your experience with Honest Paws CBD Chews. We're sorry to hear that it hasn't provided the relief you were hoping for your dog. While we're disappointed to learn that our product didn't meet your expectations, we appreciate your honest feedback. We're continuously working to improve our products and value insights like yours. We've reached out to you via email to help you further, and please don't hesitate to respond. We're always here to help!
~Gina 🐾
YM
Yma
I never received my product
I never received my product. It’s been 4 weeks
Response from Honest PawsJul 24, 2024
Hello! We're so sorry you didn't receive your order. We have happily replaced it for you and someone from our team will be reaching out shortly to confirm with you! -Crystal
LW
Lisa W.
What's customer service
I purchased your product. Did not want to put it on auto ship, until I knew if my cat would like it, but somehow it automatically went to auto ship. Figured I would fix that before the next shipment. My cat would not eat the chews. I reached out to your customer service for advice on how to get my cat to each the chews. NO ONE ANSWERED. Not one person responded to my email. So I cancelled my order and I found a different company to do business with. One with actual customer service.
Response from Honest PawsJul 23, 2024
Thank you for your feedback, Lisa. We are sorry to hear that about your experience with us. We have email you on July 3rd but did not hear any response. While we're disappointed to learn that our service didn't meet your expectations, we appreciate your honest feedback. We've reached out to you via email to help you further, and please don't hesitate to respond. We're always here to help!
~Gina 🐾
DL
Denise L.
My Georgie sniffed it
My Georgie sniffed it. Then would not eat it.
Response from Honest PawsJul 17, 2024
Thank you for sharing your experience us, Denise. We're sorry to hear that your dog would not eat the Chews. We're continuously working to improve our products and value insights like yours. We've reached out to you via email to help you further, and please don't hesitate to respond. We're always here to help!
~Gina 🐾
DB
Donna B.
NO information on ingredients or FAT content in CBD Soft Chews for Dogs
My Shiba Inu has been taking HONEST PAWS CBD Calm SOFT Chews for over 4 years. Slowly he developed pancreatitis and almost died. He will now have to go on a LOW-fat diet. He never was on a high-fat diet to begin with. I called Honest Paws & asked them to give me the fat content of this product as I did all of his other treats (none of the other companies had any problem providing this information). I was told that the FDA does not allow Honest Paws to give this essential information. However, the other companies can??? How can we give something to our fur babies, our best friends, without important information that we would require for anything that we would put into our bodies? I find this dangerous, incompetent, and horrific! To think that this company has the right to dispense anything to our animals without full disclosure is despicable. And to think that the FDA can allow this is even more despicable. If your animal has any kind of problem, please look into this company because it could be because of their products.
Response from Honest PawsJul 30, 2024
Thank you for sharing your feedback. We're sorry to hear about your experience. Honest Paws CBD Infused products are regulated as animal remedy/supplement products due to the Organic Full-Spectrum Hemp Oil ingredient. This means we can't provide a guaranteed analysis statement, including crude fat information, as it would classify these products as feed items, conflicting with Federal and State regulations.
However, we do offer a lot-specific Certificate of Analysis for each product, which includes testing for cannabinoids, heavy metals, mycotoxins, pesticides, residual solvents, microbial analysis, and foreign materials. This information is available for download at any time.
For nutritional labels, our feed products like Honest Paws Multivitamin include the Guaranteed Analysis statement, as they do not contain Organic Full-Spectrum Hemp Oil.
We recommend consulting your veterinarian for advice tailored to your pet's health concerns and specific dietary needs. If you have any other questions or concerns, we're here to help.
We will be reaching out to you via email as well to see where else we can help you, and once again, we appreciate you giving our product a chance.
~Chrissie 🙏🏻🐾
LB
Lynn B.
Every time I order it takes minimum of…10 or more days to receive
Every time I order it takes minimum of 10 days or more to receive the product. So my last order I called to have it sent earlier knowing how long the turn around time is. I paid the extra $10.95 to get product ASAP and it still took 7 days to receive that! I emailed complaining that I paid the extra fee but did not receive product in the 3-5 days promised. I was told someone would get in touch with me regarding this and I have yet to hear from anyone. Tired of ordering products every 2 weeks because it takes so long to get it so I decided to cancel . I told them I would at least expect a refund for my so called expedited order and no response .
Response from Honest PawsJul 10, 2024
Thank you for sharing your feedback, Lynn. We're sorry to hear that there were issues with your order. While we're disappointed to learn that this happened and didn't meet your expectations, we appreciate your honest feedback. We've reached out to you via email to help you further, and please don't hesitate to respond. We're always here to help!
~Gina 🐾
TB
Tina B.
My dog was diagnosed with pancreatitis
My dog was diagnosed with pancreatitis, and needs to avoid fat. I called and emailed to ask what the fat% is in the calming dog treats. Your rep flatly refused to tell me. Said he was not required to give me that info since it was not "food." Answered with non responsive info. Since I still don't have the info, please refund my last recent order of calming treats. I've been telling friends of my negative experience with your customer service.
Response from Honest PawsJul 10, 2024
Thank you for sharing your feedback, Tina. We are sorry to hear about your experience with us. Your pet's well-being is our top priority. We've reached out to you via email to help you further, and please don't hesitate to respond. We're always here to help!
~Gina 🐾
JD
Jim D.
I asked for help on an order with…A shipping problem
I asked for help on an order with shipping problems. The support person looked at the tracking, missed the issue I pointed out and just put me off because the status said “On the Way”. The shipment is lost and while they haven’t confirmed this yet, it’s obvious from the timing and updates. The shipment is a supplement that I need for one of my dogs and I’m running out. Not acknowledging the issue is delaying the replacement.
Response from Honest PawsJul 10, 2024
Thank you for sharing your experience with us, Jim! We're sorry to hear about the shipping issues. We've reached out to you via email to help you further, and please don't hesitate to respond. We're always here to help!
~Gina 🐾
