Honest PawsReviews of honestpaws.com

I would like to thank Gina for putting a rush on my order for CBD oil for my dog, as I was running out of it before my next scheduled shipment. She was very helpful and I received it quite promptly. Thanks Gale Aschenbach

My family had the recent experience of losing our beloved dog, Tigin. He was not just a pet but a member of the family. He had been taking the CBD cookies everyday for almost 5 years. Around age 10 Tig developed arthritis in his hips & knees & had decreased mobility. His continued use of the cookies helped him maintain an active loss. But Tig eventually lost his battle with spleen & liver tumors just a few days ago. I had recently had my autoship of 3 packages ship 2 weeks before his passing. I reached out to honest paws to see if I could return 2 unopened packages. I received an almost immediate reply on Sunday evening from Gina Perkins. She immediately said she would refund my full order. She also asked me to donate my remaining bags to a local shelter. But more importantly Gina's reply contained a level of caring & compassion you just don't expect from a company. She empathized with our family's loss & even shared her story of her loss. We continued an email exchange that really helped me during this horrible time. We are confident that the CBD cookies helped our dog. But also more importantly the people at Honest Paws seem to really care about you & your pet. Especially Gina Perkins!

I had to return something back because something wrong was sent. Miriam Ramirez was quick to respond to my email and was able to help me out with a new label, so I can quickly send it back.

Amazing company with fantastic products! Really shocked at the quality of customer service and dedication to providing a safe and high quality experience. In particular, Gina Perkins was incredibly helpful and kind when I contacted to end my subscription due to the sad passing of our loved one. Thank you, Gina!

Genesis was great at answering all of my questions and making sure there was nothing else that I needed prior to ending our conversation!! She is very thorough and compassionate!! Best, Tonyia

Genesis at Honest Paws has been very helpful in answering my questions about a product I plan to purchase. I really appreciate her prompt response and genuine interest in providing a great customer service experience.

Great service for prompt delivery. Great product for the pets and even answered a question I had by e mail. Straight up outfit thank you

Easy process to deal with your company