Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws reviews

Showing 59 reviews with 2 stars · Clear filters

Cyn
Nov 16, 2023
CBD Calm Bites- Changed Formula? I was really almost Shocked to see the CBD….
Did the CBD “Calm Bites” Formula change? The packaging is the same but the “biscuits/cookies” are totally different. I am quite disappointed with the new ones. They are rock-hard feel like they are made with concrete, no an aroma period, smaller, coarse & very difficult to section or break into smaller bites for my new puppy a 7 month old Toy Poodle/Matese Mix-not a big dog. To continue, I have noticed no calming effect, which I was really looking forward to. I’ve given her 1 cookie/day for 3 days and after 1/2 of one on the 4th day, that’s all she wanted. When I rescued 10 yr old Senior Toy Poodle, BillieJean, 2015-2022 the CBD Calm Bites were absolutely Perfect! Slightly bigger, Soft, Golden, you could smell the peanut butter and there was a “handy line” baked across the middle for easy halving. Not sure what happened.. I Loved the original CBD Calm Bites! All this being said, I am still a loyal customer of Honest Paws.com and continue to recommend them to friends and strangers who have furry family members. Yours Truly Cyn Jenkins Arizona
Response from Honest PawsNov 16, 2023
Thank you for sharing your honest feedback with us, Cyn. We're sorry to hear the recent CBD Calm Bites you received didn't hit the mark for you and your pup. We truly appreciate your loyalty over the years, and we're here to make things right. We sent you an email to discuss your concerns and help you further regarding this. Please don't hesitate to respond back. -From Your Honest Paws Family 💖🙏🏻
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Holly M.
Nov 6, 2023
The company was fine
The company was fine. They answered my questions with a call back. The product did nothing to calm my dog with 2 times the suggested dosage.
Response from Honest PawsNov 7, 2023
We appreciate your honest feedback, Holy. It's important for us to know how our products are working for your pup, so we sent you an email to see how else we can help you and your pet. Please don't hesitate to respond. We're here for you and your dog. ~From Your Honest Paws Family 🙏🏻
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Marissa P.
Oct 26, 2023
CBD drops
I ordered the CBD drops for my 11 year old yorkie who has arthritis. The product arrived in a timely manner, & the size was fair for the cost, so no complaints there. But honestly, I didn’t see any improvement in his mobility so it leads me to think its not working for him 🙁
Response from Honest PawsOct 27, 2023
Thank you for your feedback and for trying our product. We appreciate your feedback and are sorry to hear that you didn't see the desired improvement in your Yorkie's mobility. Every pet is unique, and while our product works for many, it may not work for all. We sent you an email, Marissa, to know how we can further help you. ~From Your Honest Paws Family 💖🙏🏻
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Natasha B.
Oct 23, 2023
Cat doesn't like and it doesn't seem to have helped
My cat does not like the taste of the chews. I have to break them into tiny pieces and hide them in her food. I'm also not sure I see any noticeable change to her behavior; she is still displaying all her signs of anxiety.
Response from Honest PawsOct 24, 2023
Thank you for sharing your experience with us, Natasha. We're sorry to hear that the chews haven't been a perfect fit for your cat's taste and concern. Every pet is unique, and sometimes it takes a bit of experimenting to find the right solution. We reached out to you via email to see how we can further help, please feel free to respond. Thank you for giving our product a chance. ~From Your Honest Paws Family 💖🙏🏻
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Amy S.
Oct 1, 2023
It doesn't really work for my dog
It doesn't really work for my dog. I am trying to cancel but having issues doing it.
Response from Honest PawsOct 2, 2023
We're sorry to hear that our product hasn't had the desired effect on your dog, Amy, and we appreciate your feedback. We want to ensure you are being taken care of with your concerns, so we reached out to you via email. Please don't hesitate to respond. Thank you for giving us a try. ~From Your Honest Paws Family 🙏🏻💖
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Amanda C.
Sep 29, 2023
Shipping was a mess
Shipping was a mess, you need better and more reliable transport for subscribers. Luckily your friendly customer service rep made it right, we're just worried about the future.
Response from Honest PawsSep 29, 2023
We apologize for the shipping mishap, and we truly appreciate your feedback. We're actively working on improving our shipping process to ensure a smoother experience for our subscribers. Thank you for giving us a chance, Amanda and please know we're always here to help! ~From Your Honest Paws Family 💖🙏🏻
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Melinda R.
Sep 8, 2023
Frustrated with communication and…
Frustrated with communication and status of delivery
Response from Honest PawsSep 8, 2023
Thank you for sharing your experience with us, Melida. We're sorry to hear about your frustration with the communication and status of your delivery. We strive to provide excellent service and timely updates, so we apologize if we fell short in this instance. We would appreciate the opportunity to make things right. We have reached out to you via email, please don't hesitate to respond. Thank you for bringing this to our attention. ~From your Honest Paws Family
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Toi Goshay E.
Sep 7, 2023
My delivery always takes forever to…
My delivery always takes forever to arrive and on top of that it was sent back to Akron so I had to wait even longer 😡AND the relief bites were crushed
Response from Honest PawsSep 7, 2023
Thank you for sharing your feedback, Toi. We're sorry to hear about your experience with us. We strive to provide timely and reliable delivery, and we're sorryz that your order took longer than expected. We reached out to you via email to see how we can help you with this, please don't hesitate to respond. Once again thank you for giving our product a chance. ~From Your Honest Paws Family 🙏🏻
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