Honest PawsReviews of honestpaws.com

Using my points earned proved to be more difficult than necessary, thus my large accumulated unused points. Two, you guys cancelled our subscription after my years of dedication and promotion of your product to my clients. I have chosen to move forward with trying competitive products. Thank you, Lisa

I’ve been a customer of Honest Paws since 2023 and can no longer support a company that handles its customers with such disregard. I was trying to take advantage of a 30% discount code to save some money, especially due to the unexpected loss of one of my dogs. Unfortunately, the discount code on their website didn’t work, so I contacted customer service. They provided a replacement code—but that didn’t work either. After some back and forth, they said they would process a refund, and their email indicates it would cover the ‘order’ due to the inconvenience. However, they only refunded the discount amount. I replied, stating that they had mentioned they would refund the entire order. They apologized for the “misunderstanding” and clarified it was just a ‘discount refund’. I then requested to cancel the entire order, but was told it had already been processed. I was instructed that if I still wanted a refund, I could send the shipment back once I received it, and they would issue the refund after receiving the return back from me. What began as a simple attempt to use a discount code prominently displayed on their website spiraled into a dismissive crazy and frustrating ordeal marked by unclear and misleading communication. As a customer that has 2 monthly subscriptions, this entire experience left me feeling dismissed and undervalued, as if my request was unreasonable. As someone who deeply cares about my pets and has been a dedicated customer, I expected more compassion, better service, and clear communication. Unfortunately, this experience has shattered my trust in Honest Paws, and I can no longer recommend them or use them. Be Better Honest Paws, Stacey

Our older pet suffers from exactly what Healthy paws says they treat, weak hind legs and hips. We’ve tried 60 + days of oil and chews as directed, w/ no visible improvement whatsoever. Customer service did suggest we can order more and different products. Disappointing, as their ads suggest otherwise.

I got the CBD treats and oil for my anxious Pomeranian. Did nothing at all. Wasted almost $70.

Tricking customers into automatic renewal on purchases is not honest at all and then to top it off you charge us to send product back when I never wanted it in the first place. What a joke. Do better

I recently ordered to prebiotic and the cbd treats. It said it would take 4 days but now it is going to take 2 weeks. They say they are made in the USA but I am having serious doubts. They had a high rating so I didn't think they were a scam. Well, I have been fooled again. I am getting flooded with emails even though I unsubscribed. I will stick with Petco or Pets mart from now on.

They will spam you relentlessly. I lost my pet in May. In June I got an email and unsubscribed. I did the same in July and August. By September I was fed up and emailed them to make it stop. Here we are in late October and I've gotten another email. Gina in customer service is certain there's nothing wrong with their system, yet unsubscribing doesn't work. She refuses to escalate my issue to someone who can do something about it. Their system is clearly broken or perhaps working as intended with no true care for your desire to opt out. Don't do business with a company that has so little respect for you.

Your reimbursements are patgetic