Honest PawsWe empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Linda L.
Process refund quickly and was very sympathetic to passing of my pet.
Response from Honest PawsJun 12, 2024
Thank you for sharing your experience with us and we are sorry for your pet's passing. This is a tough time for you and we completely understand. If you need anything else, feel free to reach out! ~Your Honest Paws Family 🙏🏻💖
Kim W.
Other than it took a bit of time for arrival, the anxiety soft chews really seem to help my older pup and he likes the flavor. Thanks
Response from Honest PawsJun 12, 2024
We're so happy to hear that your older pup is loving the flavor!. Your feedback means the world to us, and we're dedicated to creating products that bring joy to your furry friend. If you need any help or have more questions, don't hesitate to contact us. ~Your Honest Paws Family 🙏🏻💖
Gayle
Being able to change date of delivery.
Response from Honest PawsJun 12, 2024
Thank you so much for your review! Remember, we're here for you if you ever need anything or want to share your thoughts. ~Your Honest Paws Family 🙏🏻💖
Kelly S.
Above and beyond customer service! Very attentive and polite!!
Response from Honest PawsJun 12, 2024
We're here to help make your experience with us as smooth as possible. Thank you for choosing Honest Paws! If you have any more questions or need further assistance, don't hesitate to reach out. ~Your Honest Paws Family 🙏🏻💖
Debbie
Genesis responded to my e-mail in less than 20 minutes. If that is going to be my experience going forward I will continue shopping at Honest Paws. Thank you Genesis!!
Response from Honest PawsJun 12, 2024
Thank you for your feedback, Debbie! We're so happy to hear that Genesis was able to respond to your concern quickly. We're here to help make your experience with us as smooth as possible. Thanks for your support! ~Your Honest Paws Family 🙏🏻💖
DH
I like this company very much. Good quality products and customer service. I highly recommend their Pre+Probiotic for dogs...my girl has done so well on it.
Response from Honest PawsJun 12, 2024
We're thrilled to hear that our Pre+ Probiotic making a difference in your dog's well-being. Your feedback means the world to us! If you have any more questions or need help, please don't hesitate to contact us. ~Your Honest Paws Family 🙏🏻💖
tracy A.
Miriam was so helpful and helped me place a pause for two months on the CBD calming we use to help our GSD. He used to be so anxious and would whine and pace when we left. He is a rescue and a good dog he just has anxiety issues (who can blame him after being dumped). Honest paws helps our dog and their customer service is top notch.
Response from Honest PawsJun 11, 2024
Thank you for your feedback, Tracy! We're happy to hear that Miriam was able to provide great customer service! If you need anything else, just give us a shout. ~Your Honest Paws Family 🙏🏻💖
Jevon W.
There was an issue earlier this year with my auto-shipment. It took a few weeks before it was resolved and I was compensated for my inconvenience with a discount on my monthly shipment. That meant a lot to me and shows Honest Paws truly cares about their customers.
Response from Honest PawsJun 11, 2024
Thank you for your feedback, Jevon! We're glad you're satisfied with our service. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help make your experience with us as smooth as possible. Thanks for your support! ~Your Honest Paws Family 🙏🏻💖
