Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws reviews

Showing 2,226 reviews with 5 stars · Clear filters

Jean D.
Aug 17, 2025
The way to do business
When my very old dog could not or would not use the product, I was given a refund and the agent was extremely nice about it. That's how you do business
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Andrea S.
Aug 8, 2025
Thank you for your help and also good…
Thank you for your help and also good customer service . It’s been the best I’ve ever gotten before . Thank you for your concerns and wondered how everything was going. I will keep my service with you guys ! Thanks a bunch ! Andrea Sedillo
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Paula M.
Aug 7, 2025
I receive a damaged delivery from this company
I receive a delivery from this company, and the delivery was damaged. Because of history with other companies when a problem happens, I expected problems with Honest Paws. That did not happen, the team contacted me quickly and handled my problem (Haven’t rec’d the undamaged package yet) Pretty sure I will. Honest Paws have always come thru👍
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GAry B.
Aug 2, 2025
Great Product! Great Customer Support
I have a 17 year old German Shepard. The Honest Paws treats helps her keep going. It seems to help all around Moving or getting up). I asked the Customer Support some questions. I couldn't of been happier with their response!
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Deborah
Aug 2, 2025
Had a damaged product upon delivery
Had a damaged product upon delivery. Customer services was awesome!!! Very nice, friendly and so helpful. They sent out the replacement out quickly. This is my first time ordering from this company and I will continue with them because of their great customer service.
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Jenny B.
Jul 26, 2025
customer service
Every one in a while I run into a glitch with the website, specifically around using reward points. Each time, the Honest Paws customer experience team get it/me sorted out. I always appreciate the quick responses and help.
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Drew
Jul 25, 2025
Fast shipping
Fast shipping
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Vicki S.
Jul 18, 2025
Great Customer Service!
I misunderstood who the shipper was for my order and when I searched for info with my tracking #, UPS said they had no information on my shipment. I sent an email to Honest Paws on Sunday morning, July 13, asking what happened to my shipment. Your representative, Gina, got back to me later that day (Sunday) to let me know the shipper was USPS, not UPS, and sent me a screen shot of the status of my order, which was scheduled to be delivered the next day (which it was). She was very polite and professional and I appreciated her quick response.
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