Honest PawsReviews of honestpaws.com

Response from Honest PawsApr 16, 2024

Thanks for taking the time to share your feedback with us. We're glad to hear that you're satisfied with the product itself. Regarding shipping, your order was placed on March 12th, shipped on the 13th, and delivered on March 18th, which falls within 4 business days. We understand your disappointment with previous experiences, and we're constantly working to improve our shipping process. Feel free to reach out if you have any further concerns or questions. We will always be here to help! ~From Your Honest Paws Family 🙏🏻

Response from Honest PawsApr 17, 2024

We appreciate your feedback and are glad to hear that you're satisfied with the product itself. We typically aim to ship orders promptly. Orders placed after 1 pm on Thursdays are fulfilled the following day and processed for shipping on the next business day. We apologize for any inconvenience this may have caused. But we're glad to hear that you found an alternative solution at your local pet store, and we're here if you ever decide to give us another try in the future. ~From Your Honest Paws Family 🙏🏻

Response from Honest PawsApr 12, 2024

Thank you for sharing your feedback with us. We're sorry to hear about your experience with our CBD oil product. We truly appreciate your patience and understanding as we work on improving our service and product offerings, particularly our salmon oil. We did send out an email notification regarding the discontinuation, but we understand that it may not have reached you due to potential email filtering. We'll continue to strive for better communication in the future. If there's anything we can do to assist you in the future, please don't hesitate to reach out. ~From Your Honest Paws Family 🙏🏻

Response from Honest PawsApr 9, 2024

Thank you for sharing your experience with us. We understand that every pet's preferences can vary, and we appreciate your patience as you work to find the best way to administer our product to your cat. If you have any questions or need assistance, please don't hesitate to reach out to us. We're here to help! ~From your Honest Paws Family 🐾🙏🏻

Response from Honest PawsApr 8, 2024

Thank you for sharing your feedback with us. We're sorry to hear that our product didn't meet your expectations. We understand the importance of addressing pet allergies and sensitivities, and we appreciate you bringing this to our attention. We're continuously working to expand our product offerings to accommodate various dietary needs and preferences. Please don't hesitate to reach out if you have any further concerns or questions. We'll always be here to help. ~From Your Honest Paws Family 🙏🏻

Response from Honest PawsApr 8, 2024

Thank you for sharing your feedback with us! We're glad to hear that you're happy with the product you purchased for your pup. We understand your concern regarding the shipping experience, and we're sorry to hear it didn't meet your expectations. Your feedback about shipping carriers is valuable, and we'll certainly take it into consideration as we continue to improve our services. We're committed to providing the best experience possible for our customers, and we appreciate your support. If you have any further questions or concerns, please don't hesitate to reach out to us directly. ~From Your Honest Paws Family 🙏🏻

Response from Honest PawsApr 2, 2024

Thanks for sharing your feedback! We're glad to hear that our products are effective for your pup, although we understand it's frustrating that she doesn't enjoy the taste. We're constantly working to improve our products, so we appreciate your input. We'd love to help you out more on this. We reached out to you via email. Please don't hesitate to respond. We're always here to help! ~From Your Honest Paws Family 🙏🏻🐾

Response from Honest PawsApr 3, 2024

Thank you for sharing your feedback with us. We understand your concern about package sizes and quantities not being ideal for larger breeds like German Shepherds. We now offer both regular and small bites that may better suit your needs. You can check them out on our website. Your input is valuable, and we'll take it into consideration as we strive to improve our product offerings. Thank you for giving our product a chance. ~From Your Honest Paws Family 🙏🏻🐾