Honest PawsReviews of honestpaws.com

Almost two weeks later and my shipment is still not delivered. Did they deliver it by bike. Never again will I buy from them.

Very poor shipping policy. Free shipping is pushed to increase order total and delivery is 10 days or more. Don't even care about the product at this point. I bought $126 in product that will take 12 days to get here. This is not acceptable. Shipping was not explained very well by the website. First and last order, not worth waiting nearly 2 weeks for order. Customer service is just as lazy.

Worst company to deal with. They don’t have live help. They lie as to when an order ships even though you have proof and USPS doesn’t have procession of the package. They charge you $5 to cancel an order. Horrible business practices. Stay away from these people.

They use DHL. I never received my order at all. I did contact them on the 6th with a email telling them I did not receive my order, and they ignored me. This is my first purchase with them, I rescue. In over 10 years, I have never had a package stolen, nor a delivery service tell I received something, when I didn’t. This experience has been so disappointing, I’m telling everyone. I can’t believe the size of this company and them ignoring a genuine concern.

I feel “Honest” Paws is running a scam. I ordered one bottle of CBD for my dog, not a subscription. A month later, I got a notice that a second bottle was about to be shipped. I left several texts, emails and a VM to cancel. They did not. I spoke with a rep a week later who told me the subscription had been canceled. I got bottle #2. Yesterday I got notice of an upcoming subscription shipment. I canceled again. Today I have notice that the third shipment is on the way.

Terrible customer service they don’t even read your emails. They just reply with a standard answer either that or they don’t speak English and they’re using cheap labor or something. I ordered medication for my dog who has Cushing’s waited nine days just for them to get it here and it was never delivered and I asked to have it resent or a refund and they just reply with a standard response of I can confirm it was delivered. No it’s not delivered. This is why I’m trying to contact you. I don’t have time to waste to wait another nine days for my dog to get this medication. I asked for them to ship it with faster shipping and they don’t even acknowledge my request whatsoever so now I’m out 50 bucks and have no medicine. I’m going to have to do a chargeback and try to find somewhere else to get my dog, his medication that he needs

Received my order of fish oil in the mail. The cap had come loose and the seal was broken. Oil had leaked all over everything including other peoples mail. I emailed customer service. Gina emailed me back very promptly. After sending photos and several emails back and forth including sending copy of my receipt I got no response. I called the customer service phone number no answer and no return call. After several days I then got another email from Gina saying since I didn’t respond they were closing my ticket.

Somethings dangerously wrong with this product. I ordered two bottles of calm CBD oil for dogs in March 2025 and they've had CBD oil before. I gave them the recommended dose for their weight. The first time I did this with my older dog 2 weeks ago--he nearly died and activated charcoal saved his life. I didn't attribute his near death illness & experience to this product until I used a little bit last night on my other dog. Now she's going through the exact same thing. Almost 24 hours of extreme illness and debilitation. She can't eat. She's barely walking and she's not functioning. We're waiting to hear from her emergency vet. I fear she may not be able to turn around like Gabe did. Edit: on March 29th--my dog Bunny, a healthy 7 year old Lhasa Apso passed away from sudden acute kidney failure & pancreatitis. This was the last product she had & the same symptoms my older dog experienced & overcame. I'm devastated. There's something seriously wrong with this product. I would highly caution any dog lover or fur baby owner to think twice before using this brand. do not put your baby at risk. I wish I hadn't...