Honest PawsReviews of honestpaws.com

Response from Honest PawsMay 7, 2024

Thank you for sharing your feedback with us. We're sorry to hear that our mobility CBD product didn't meet your expectations for your 14-year-old pet. We appreciate your honesty and will consider your experience as we continue to improve our products. Please don't hesitate to respond to the email we sent you regarding your feedback. ~From Your Honest Paws Family 🙏🏻

Response from Honest PawsMay 7, 2024

Thanks for sharing your feedback with us. We appreciate hearing about your experience. We're sorry to hear that the shipping time didn't meet your expectations, but according to our records, your order was actually received, dispatched, and delivered within 6 business days, falling within the 8 business days timeframe for FreeShipping. Regarding the product itself, we're sorry to hear that it hasn't provided the expected relief. We'll take your comments about the packaging into consideration for future improvements. If you have any further concerns, feel free to reach out to us directly. ~From Your Honest Paws Family 🙏🏻

Response from Honest PawsMay 9, 2024

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience with our product. It's great to hear that you found our company responsive and easy to work with. We're continuously working to improve our products, and your insights are valuable as we strive to meet the needs of all our customers. Please don't hesitate to reach out if you have any further suggestions or questions. ~From Your Honest Paws Family 🙏🏻

Response from Honest PawsMay 10, 2024

Thank you for your feedback, Lindsay! We are sorry that your dog is still itching. Your pet's well-being is our top priority. Please feel free to reach out to us anytime. ~Gina 🐾

Response from Honest PawsMay 10, 2024

Thank you for sharing your experience with our shipping, Dorothy! We're sorry to hear that your order took a long time to arrive. We appreciate your honest feedback. We're continuously working to improve this and value insights like yours. If you have any further questions or concerns, please don't hesitate to reach out. ~Gina 🐾

Response from Honest PawsMay 10, 2024

Hi Susan, thank you for your feedback and we are sorry you are having issues with our app. We currently accept Visa, Mastercard, American Express, Discover, and you can also use Apple Pay through our app! We've reached out to you via email to help you further, and please don't hesitate to respond. We're always here to help! ~Gina 🐾

Response from Honest PawsMay 7, 2024

Thanks for taking the time to share your feedback with us. We apologize for any inconvenience caused by the auto-refill order. Further checking, when you initially placed your order, you chose a subscription option with a 15% discount and free shipping, which triggered the auto-refill. However, we completely understand your preference for a one-time purchase only. Rest assured, customers always have the option to choose a one-time purchase online to avoid accidental orders. Regarding the shipment time, we'll definitely consider your suggestion as we aim to improve our service. Thanks again for your feedback, and we hope to serve you in the future better. ~From Your Honest Paws Family 🙏🏻

Response from Honest PawsApr 16, 2024

Thank you for sharing your experience with us. We're sorry to hear that our product didn't meet your expectations for your dachshund. While we understand that our products may not be the answer to every pet's concern, we're always here to work with you and find the best solution possible. Please don't hesitate to respond to the email we sent you. ~From Your Honest Paws Family 🙏🏻