Honest PawsReviews of honestpaws.com

I've previously had good cs. This time? HORRIBLE! I will be buying directly through Amazon or Chewy. They sent the wrong flavored cbd chews that Joe has from a subscription for literally years! When I inquired, they forced ME to prove what I got instead of knowing what they sent. Why am I doing THEIR job?

They sent my order to Kansas and I live in Arizona. They insist that I input the Kansas address, but I did not. My order summary also shows that I used an expired card. Obviously, I did not input an expired card because the card I actually input was charged and I never received my product. They are refusing to refund me.

The company forced me to pay for shipping insurance when my credit card already provides this. The customer has to remove the charge, it is pre selected which means this is a scam. The company also uses a third party using your USPS tracking number with DHL. USPS already picks up and takes packages, they don’t need to pay a third party to do what USPS does for free. This adds days to delivery times. It’s been two days since I requested a “100% refund” that they advertise.

Misleading and deceptive sales practices. I am (was) a new customer to Honest Paws. I purchased "Calm 1000 mg CBD Oil for Dogs" at a retail price of $94.95" At check out I was was upsold "Extra Strength CBD Oil for Dogs" at a retail price of $99.97, reduced to $74.98. I did not realize I was upsold an additional item until I saw the email confirming my purchase. I looked on Honest Paws' website for info about "Extra Strength CBD Oil for Dogs" to see how it was different from "Calm 1000 mg CBD Oil for Dogs" and I could find NO information about "Extra Strength CBD Oil for Dogs." I contacted Honest Paws by phone but had to leave a message. Through the web chat, I asked for info on the "Extra Strength CBD Oil for Dogs." The representative (Miriam) send me a link to Honest Paws' products web page. I explained that the link provided did not get me to the information on the "Extra Strength CBD Oil for Dogs." The representative (Miriam) apologized and sent me another link. The link was once again to Honest Paws' product page. This was frustrating. The package arrived on 9/23/25. It contained TWO bottles of "Calm 1000 mg CBD Oil for Dogs." I contacted Honest Paws by phone, and again had to leave a voicemail. I was contacted by Gina by e-mail on 9/23/25 about the issue. She asked me to send a photo of the products I received, which I did on 9/24/25. In response, Gina said "Let me check this with the Team and I will get back toy as soon as possible." On 9/25/25, I received an e-mail from Gina stating "I checked with the Team and for your reference, we no longer call the "Extra Strength Mobility" (that is not what the product was entitled in my order) as this is the Calm CBD Oil 1000 mg. It is the same packaging only the title has changed. It has the same mg and strength. Rest assured your order is correct." On 9/26/25, I contacted Honest Paws by phone about the inconsistencies in the web site, my order confirmation, and my communications with Honest Paws. I was told that the upsell item "Extra Strength CBD Oil for Dogs" IS "CBD Calm Oil for Dogs" but it is sold under a different name (i.e. Extra Strength CBD Oil for Dogs) when it is an upsell item. This is at a minimum, confusing as a customer, and arguably even deceptive. In addition, if this practice is merely a method for tracking items sold as upsell, why are the retail prices different? Apparently, that's just the way it is. The representative I spoke with today kept talking over me, and after a week of back and forth with Honest Paws, I have decided to return my products. I have no confidence in Honest Paws' business practices and I do not feel comfortable giving Honest Paws' products to my dog. I am very disappointed.

The website SSL is not valid and I can't get into my account to change my subscription. Email has not been helpful. This has been ongoing for 2 months now.

This is not at all the review I thought I'd be writing. First, I want to say that this review is about their customer service, not their product, although the experience I've had makes me question the authenticity of their product. No one who makes a quality product has a customer service team this bad. I ordered the probiotic powder for my cat and he actually loved it. He liked it so much I actually started a subscription. Unfortunately, he has some skin allergies and the powder started to cause "chin dirt", basically cat acne. I was bummed because I liked that he was getting a probiotic, but obviously I couldn't give that to him anymore. So, I reached out to Honest Paws. I had actually planned to tell whoever I talked to about how much my cat actually loved it, and that I was sad to cancel. But this was WEEKS ago, and no one has ever gotten back to me. First, I tried canceling on their website... easy enough, right? Nope, won't let me log in. I get an error message every time. Then I tried their "Honest Paws Support" messenger. There's actually a button that says, "manage subscription" Great, easy! Nope. It let me see the details of my past orders but not my current one and no way to see my subscription. Ok, on to the next form of communication, messenger text box on their website. It's a bot that offers articles and if those don't help, it says a live agent will be with you shortly. 3 different times I've waited over an hour. I am even waiting right now. It says, "someone will be with you in about 8 minutes", this was now over 45 minutes ago. I have tried calling. It's a recorded message when they first answer, but it's not even a person who recorded the message, it's a bot. Every single time I've called it either goes directly to a messaging service (and I did leave a message), or it has "hold" music for an inordinate amount of time before then transferring you to leave a message. Next form of communication, email. When you first send an email, it sends you an automatic response like "we got your email! we'll respond shortly", but no one ever does. And of course that automatic response lists all other forms of customer service, which are all a complete joke. Last form of communication, texting. They have an Honest Paws text line, so hell, I've tried everything else, why not? I texted them yesterday and got an automatic response with their business hours. That's fair, I realized it was a weekend, so I planned to try again today. Then last night at almost MIDNIGHT, I get a text from them saying they're sorry for delays and asking for my order number and why I'm canceling. I didn't see it until this morning, so I texted back around 8:30am. No response. I wrote a few more messages, hoping it would even start over or something. Nothing. So they text me at almost midnight, but for the last 2 business hours, nothing. I don't know how you can trust a product where there is no human on the other end of it. Even if I didn't need to cancel, I would be doing it now just based on this experience. In over 40 years of life I've never had customer service this bad. I wouldn't trust anything they make.

Do not get a subscription with them. I wanted to trust them and their products. My dog had a bad reaction to their CBD oil, ow they keep charging me after I notified them of the issue and asked to cancel my subscription. I have tried to delete my entire account on three separate attempts, was promised my subscription had been cancelled, and they continue to charge my card. I have gone in and deleted my account, and somehow they are still charging me. And good luck getting a refund. I have had to contact my bank, they are pursuing this and I have had to block Honest Paws from my bank account, debit card, etc. One of the worst customer service experiences I have had in a long time.

If your pet’s Hemp Oil is needed based on delivery date, I recommend shopping elsewhere. My purchase did not move from the departure site from 7/10 - 7/14/25. After complaining, Honest Paws finally started shipment. Received 7/18. Shipment was so frustrating that that I ordered another order of Hemp Oil (Charlie&Buddy) from another merchant 7/14 and their Hemp Oils was delivered 7/16 as a regular shipment (yes, in two days). No, I do not recommend Honest Paws because of poor quality control of wasting the customers time. For the cost, it should have been sent by FexEx free. I hope Dis-Honest Paws is not your first or second choice, or third. Even though I received their product, I am using Charlie & Buddy’s Hemp Oil. I recommend using Charlie & Buddy to save yourself a headache, your time, and money. Unbelievable, yet believable that quality control is so lacking. Not recommended!