Honest PawsReviews of honestpaws.com

The one for mobility did not help my dog at all and gave him explosive diarrhea. I am so mad when you spend this kind of money on something that says it will help and you get these results. Never agian will I buy from them.

I had went round & round with this company back in the fall of 2025. I finally inactivated my orders so they would not ship again. Today 1/29/26 I received an e-mail that an order was shipping to my address & what I was charged.. I am so over this crap.

Unfortunately, this was a terrible experience with both the product and customer service. I received a defective bottle of CBD oil for my dog and initially reached out to customer service right around the one-year mark of the order. During that first conversation, I was asked multiple questions about the order and was explicitly told a refund would be processed. The back-and-forth lasted almost a month, mostly because of delayed responses on their end, despite my repeated follow-ups, giving the impression the issue was being handled. After hearing nothing further, I followed up — and only then was I informed that no refund or replacement would be issued because the order was now “over a year old” and their system has “strict limitations.” Had I not followed up myself, I would never have been notified that the promised refund wasn’t happening. At no point was I proactively told that the refund was denied, despite earlier communication stating otherwise. I also repeatedly asked to escalate the issue and continued to be routed back to the same representative with no resolution. My advice to anyone ordering: open and inspect every bottle immediately upon receipt, because if a defect is discovered later, customer service will rely on technicalities rather than standing behind their product. This resulted in wasted time, money, and false promises, and shows that the company does not stand behind its product or its customer service.

Be very careful when you checkout or they will continually bill you , definitely dishonest paws, Plus their hemp oil is bogus , no effect whatsoever

Customer service is garbage.

We tried the CBD mobility chews for our 14 year old golden retriever mix who has weakness in her back legs due to arthritis. I gave them to her daily at the dosage recommended and they did not work at all for her. She also did not seem to enjoy eating the dry dog bone shaped “treats”. I have contacted the company several times to try to login to my account and each time they do not send me the password reset. I am trying to cancel my subscription as it is expensive for a product that does not work for us. I contacted the vet to start on an anti inflammatory and she has had much improvement with that instead.

Subscription and credit card security monthly fee was inadvertently added to transaction. Customer service cancelled entire transaction including product order immediately at my request however my credit card was charged on 11/27 and still has not been refunded. My attempts at resolution so far have been unsuccessful. I cannot reach a real person, only AI. This has been a horrible experience.

Product does not work