Honest PawsReviews of honestpaws.com

Response from Honest PawsJul 7, 2024

Thanks for sharing your experience. We're sorry to hear that our product didn't help with your dog's fireworks situation. We understand that fireworks can be a particularly tough challenge. While many find fireworks effective, we know every dog is different, as each dog's system is unique. Some might need less or more CBD and consistent supplement use to see the effect. We appreciate your feedback and will take it into consideration. We thank you for giving us a try. We will also reach out to you via email to get more details and concerns of your pet. ~Chrissie 🙏🏻

Response from Honest PawsJul 4, 2024

We appreciate your feedback regarding the changes in our CBD calm bites. We're so sorry if there's any confusion with the latest bites you received. Our old mold broke, so we pivoted to a short-term solution to keep the product in stock since our customers depend on us and this product. We understand your concerns and we want to clarify that we did send out a blast email informing our customers about the treat size change while ensuring that the CBD content remains the same as before. We apologize if this communication may have been missed. We value your loyalty and trust in our products. Rest assured, our team is always working to provide the best for your pet. We hope your dog enjoys the current treats you received, and we look forward to any updates you have to share. We will also reach out to you, so please don't hesitate to respond. Thank you once again for your trust! ~Chrissie 🙏🏻🐾

Response from Honest PawsJul 3, 2024

We appreciate you sharing your thoughts with us. We’re glad to hear your dog likes the product and that it helps with his concerns. We're happy to let you know that we've upgraded our shipping processes, so delivery times are now much faster. As for the price, we strive to provide the best quality products, which can sometimes affect cost. We’ve reached out to you directly as well to see how we can further assist you. ~Chrissie 💖🐾

Response from Honest PawsJun 30, 2024

Thank you for sharing your feedback, Kathy! We are sorry that the experience was not great for you. Rest assured, your return has been received and your refund was immediately processed. Additionally, for subscriptions we send out a courtesy email 3 days prior to the order processing. It looks like you marked our email as spam resulting in the email not arriving to you. I hope this clears things up, If you have any further questions or concerns, please don't hesitate to reach out. ~Your Honest Paws Family 🙏🏻💖

Response from Honest PawsJun 25, 2024

Thank you for sharing your experience with our shipping! Our team will definitely improve on this and make sure that your experience with us will be as smooth as possible. If you need anything else, just give us a shout. ~Your Honest Paws Family 🙏🏻💖

Response from Honest PawsJun 24, 2024

We're sorry to hear that our soft chews did not work out for your dog. Thank you for your honest feedback, it really means a lot to us. Remember, we're here for you if you ever need anything or want to share your thoughts. ~Your Honest Paws Family 🙏🏻💖

Response from Honest PawsJun 28, 2024

Hey Nancy, I am sorry that you had an unsatisfactory experience with our team but I am happy I was able to help rectify the issue for you. You are truly a valued customer and you will always be taken care of by us. Another great piece of news if our shipping method has improved and you will be receiving your packages faster! If you have any questions please contact me directly in the future. -Julie

Response from Honest PawsJun 23, 2024

Thank you for sharing your experience with us, Peter. We are truly sorry this happened, rest assured our Team has resolved this for you. If you have any more questions or need help, please don't hesitate to contact us. ~Your Honest Paws Family 🙏🏻💖