Laura M.
Extremely unsympathetic for 'pet people'
Placed order on 2/15, received on the 23rd. Upon receiving order advised customer service that my dog had passed on the 21st and asked if I could return it for a refund - they were very kind and said to keep product and would issue a refund. Imagine my surprise a month later when I received notification, they had charged my card and were shipping a 2nd order. Upon contacting customer service again, I was told WHEN they received confirmation that the product was being returned, they would issue a refund and actually cancel my autoship this time. I genuinely believe this is horrible customer service. I should not have to deal with paying to return ship something when they were notified and I am dealing with the loss of my pet. Extremely unsympathetic for 'pet people'. They need to take a lesson from Chewy and how they deal with pet loss.
Response from Honest PawsMar 25, 2026
Hi Laura, we are so sorry for your loss and for the trouble with your order. This is not the service we aim to provide. We will review your experience with our team to improve how we handle situations like this. Thank you for your honest feedback.