Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws reviews

Showing 2,226 reviews with 5 stars · Clear filters

Jennifer Hastings W.
Dec 24, 2022
Honest Paws is a great company
Honest Paws is a great company. Wonderful customer service.
Response from Honest PawsDec 27, 2022
Hi Jennifer, We appreciate you sharing your experience with us! We are pleased to hear that you are happy with our service. We strive to provide each and every customer with a great experience and we sincerely value your feedback! We'll absolutely let the rest of the team know about this. Please don't hesitate to contact us at any time; we're here for you and your pet. -Chrissie
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Steve R.
Dec 22, 2022
Be confident in your purchase!
The CBD is an excellent product and it works. I appreciate the 3rd party confirmation of ingredients. Highly recommend
Response from Honest PawsDec 27, 2022
Hi Steve, Thank you for giving Honest paws a chance! We're super happy that our CBD product works well with your pet. We hope for the best outcome for your pet. We're here to help if there's anything else you might need! -Chrissie
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Erin G.
Dec 20, 2022
Honest Paws & their customer service is…
Honest Paws & their customer service is super responsive and quick to answer any questions or concerns I've had.
Response from Honest PawsDec 20, 2022
Hi Erin, Thank you so much for sharing your feedback with us! We're glad to know that you had a good experience with our team. If you need anything in the future, please don't hesitate to reach out. We'll always be here for you and your pet! 💖 - Chrissie
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Joey B.
Dec 14, 2022
I received an incorrect order
I received an incorrect order. The CSR I spoke with was very helpful and polite.
Response from Honest PawsDec 15, 2022
Hi Joey, Thank you for taking the time to leave us with your honest feedback. We are genuinely sorry for the order mishap and will always make sure to make it right for our customers!! This was absolutely an error on our end and we take full responsibility. Thank you as well for giving us a chance to correct the issue. We hope the product works well for your pet. If you need anything else, please don't hesitate to let us know and we'll be here to help! -Chrissie
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Michael P.
Dec 13, 2022
Excellent customer service
The customer service experience with Omar was excellent! He answered all of my product questions and was very helpful.
Response from Honest PawsDec 13, 2022
Hi Michael, We appreciate you for sharing your feedback with us, especially regarding how Omar assisted you. We will surely pass this with the rest of the team! We hope to continue serving you in the future! Know that we're always here to help you, so please don't hesitate to reach out! 🤗 -Chrissie
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Aileen E.
Dec 9, 2022
Worked wonders
I got the Mobility CBD treats for my 17 year old pup and it worked wonders for him. Would highly recommend. Unfortunate he did pass away last week, but Miriam who I talked to on the phone was very sweet and was able to get me a refund on the CBD that was ordered earlier this week.
Response from Honest PawsDec 13, 2022
Hi Aileen, Thank you for sharing your feedback with us. We're so sorry for your loss, we know that this can be a very difficult time, and we wish you the best. I'm glad that somehow we could be a part of your pup's journey and that we could help to make your pup's last days a little better. Sending you lots of love and healing wishes for you and your family. Miriam is indeed one of our best agents, and we'll definitely share your positive feedback with the team! If you ever need anything, please don't hesitate to reach out. - Chrissie 💖
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Fabiola D.
Nov 1, 2021
Great Bundle!
I ordered the clean dog bundle (it has the wag n' brush & the 5-in-1 dog wash) and my dog Lola loved it! Bath time has always been difficult with her because she doesn't like it and moves a lot. But the brush made it so much easier, she even enjoyed it! Loved this shampoo too her hair was so smooth and is growing healthier and stronger! Highly recommend buying this bundle!
Response from Honest PawsNov 2, 2021
We're so happy to hear this bundle worked for Lola! Thank you for sharing your feedback with us. This will help keep us motivated in providing the best products for pets! Feel free to reach out to us if there's anything that we can help you with! ♥
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Melissa
Sep 13, 2021
Very impressive service!
I am so very impressed with this company’s customer service. My pup of 14+ years died in August and I thought I had stopped all auto orders I had coming for her but I missed Honest Paws. I emailed them after I got a notice that an order had shipped. They gave me an immediate refund and sent me a pre-paid return invoice so I could send it back once it arrived. If I end up with another pet I will definitely be using them! Thank you, Jonathan!
Response from Honest PawsSep 14, 2021
We're glad that you had a great experience with our team, Melissa! We'll definitely share this to our team and spread the good news! Thank you for sharing your feedback! :) - Cynderly
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