Honest PawsWe empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Kodi
Miriam was so kind and addressed all of my questions thoroughly. Thanks so much!
Response from Honest PawsAug 9, 2023
Thank you for your feedback and kind words, Kodi! We're delighted to hear that Miriam was able to assist you and answer your questions, she's indeed one of our assets here. If you have any more inquiries in the future, please don't hesitate to reach out. We're here to help! ~From Your Honest Paws Family 💖
Kelly
The CBD bites for dogs are the only thing I’ve found that works to calm my dogs anxiety with fireworks and having new people to the house. Today I accidentally ordered two bags instead of one, and the customer service team emailed back within an hour to refund my order so I could place a new, correct one. The service rep was kind and helpful. Will definitely continue buying and recommending these products!
Response from Honest PawsAug 7, 2023
Thank you so much for sharing your positive experience with our CBD Calm Bites, Kelly! We're thrilled to hear that they've been effective in calming your dog during stressful events. Our team is always here to assist, and we're glad we could promptly resolve your concern. Your continued support and recommendations mean the world to us! Feel free to reach out if you need anything else. Wishing you and your furry friend all the best! ~From Your Honest Paws Family 💖
Maryl
I am always pleasantly surprised when I email a company and they help me right away with exactly what I need! I missed my autoship reminder email and started to panic when I saw the order had shipped. I emailed customer service, explained what happened, and asked if I could cancel the order. They got back to me and said it was too late to cancel but they could provide me with a return label for a full refund. I’m going to be honest, that’s not what I expected. I made a mistake and without hesitation they made it right! They even took the time to answer additional questions I had about my other subscriptions. The customer service was above and beyond what was required. I’ve been an honest paws customer for years, their products are amazing (I have six dogs that can attest to that!) but combine that with the care and attention I received this week, I’ll be a loyal customer forever 🐾
Response from Honest PawsAug 7, 2023
Wow, that's so awesome to hear, Maryl thank you so much for sharing your feedback with us! We're happy to hear that we could assist you promptly and get everything sorted out for you. We really appreciate your kind words and your loyalty as a longtime customer. If you ever have any more questions or need assistance with anything else, don't hesitate to reach out. We're here to help you and your fur babies anytime! Thanks again for being part of our Honest Paws family. We're super grateful for your support and can't wait to continue serving you. 😊 ~ From Your Honest Paws Family 🐾💖
Ashley
Honest Paws has been thoroughly amazing to work with. Unfortunately, their CBD chews did not meet the discerning taste buds of my cats but they were quick to respond to me inquiry and gave me a full refund! I would not hesitate to order from Honest Paws again in the future.
Response from Honest PawsAug 7, 2023
Thank you for taking the time to share your experience with us, Ashley! We truly appreciate your kind words about our service and responsiveness. Your feedback is valuable to us, and we are constantly working to improve our products to cater to the preferences of all pets. We hope that in the future, you will give us another opportunity to serve you and your fur baby. Once again, thank you for choosing Honest Paws, and we look forward to the possibility of serving you again soon. ~From Your Honest Paws Family 🙏🏻💖
LizHal
This is my first time ordering from Honest Paws so I wanted to try the product with a coupon before committing to a subscription. Although HP’s coupons are broken (tried 2 coupons supplied directly from HP both in app and through website -both threw error messages), Miriam was super helpful and patient and stuck it out with me, eventually resulting in a satisfactory resolution. I very much appreciate Miriam’s exceptional service, and that gives me hope that despite the process being a little clunky, the service is good enough to get over any speed bumps. Now to have the dogs try the snacks! I’m hoping they yield some good results :)
Response from Honest PawsAug 7, 2023
We are delighted to hear about your experience with us, Liz thank you so much for sharing this with us! We apologize for any inconvenience caused and truly appreciate your patience and understanding during the process. Miriam is an essential part of our team, and we are thrilled that she could assist you in finding a satisfactory resolution. Your kind words about Miriam's exceptional service warm our hearts. Our primary goal is to ensure that every customer receives the best assistance possible. Rest assured that we are continually working to improve our paltform, making the process smoother and more enjoyable for you and your fur baby. We hope for the best outcome for your pup! If you ever have any further questions or need assistance, please don't hesitate to reach out. We value your feedback and are committed to providing you and your pets with the best experience possible. Thank you for choosing Honest Paws, and we look forward to serving you again soon! ~From Your Honest Paws Family 💖🐾
Anthony C.
Super easy to get help with the CS Team. Had an issue and was resolved by the 2nd email!! I love the products here and with good service makes me even happier to keep buying and recommend. Thanks Honest Team !!!!
Response from Honest PawsAug 7, 2023
Thank you so much for your kind words and positive feedback, Anthony! We're delighted to hear that our Team was able to assist you promptly and efficiently with your concern. Your satisfaction is our top priority, and we're thrilled you're happy with our products and service. Should you need any anything else in the future, please don't hesitate to reach out to us. We greatly appreciate your support and recommendation! ~From Your Honest Paws Family 💙🐾
Amber F.
Omar was very quick to reply and resolved my issue without me having to write back or explain further. And was very thoughtful and kind as I explained my little guy is sick. Honest Paws has always been wonderful and I always recommend you guys!
Response from Honest PawsAug 7, 2023
Thank you so much for your kind words and for sharing your feedback with us, Amber! We're delighted to hear that Omar was able to assist you promptly and with great care. We truly appreciate your recommendation and hope your little one feels better soon. If there's anything else we can do for you, please don't hesitate to reach out. Wishing you and your furry friend all the best! ~From Your Honest Paws Family 🐾😊
Loretta
**Correction from previous 1 star rating I left** Not realizing the chat system had stopped working I thought Ana had ghosted me so I left the 1 star review. Ana reached out by email because she could see the system had stopped working on her end. Had she not done that I would have never placed another order with Honest Paws. Ana offered a solution and my concerns were addressed. I appreciated Ana going above and beyond when chat system went down. Definitely 5 star service. Loretta
Response from Honest PawsAug 3, 2023
Thank you for sharing your feedback with us, Loretta! We're grateful for your understanding and appreciate your kind words about Ana's exceptional service. We're thrilled to have resolved your concerns, and we look forward to serving you again in the future. If you ever need any assistance or have further questions, please don't hesitate to reach out. We're here to help! ~From Your Honest Paws Family 💖
