Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws reviews

Showing 2,226 reviews with 5 stars · Clear filters

Theresa N.
Aug 14, 2024
I had a question about ingredients so
I had a question about ingredients so I emailed customer service. Gina quickly responded and answered my question, then followed up to make sure her handling of my question was satisfactory.
Response from Honest PawsAug 15, 2024
Thank you for sharing your feedback, Theresa! It is my pleasure helping you and was able to answer all your questions. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help make your experience with us as smooth as possible. Thanks for your support! ~Gina 🐾
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Kimberly
Aug 14, 2024
Great communication!!!!
Genesis was polite and kept me updated while handling my claim.
Response from Honest PawsAug 15, 2024
Thank you so much for your wonderful review of Genesis! Your feedback means the world to us. If you need any help or have more questions, don't hesitate to contact us. ~Gina 🐶
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Gwen J.
Aug 14, 2024
Antonio is wonderful - great CSR
Antonio helped to cancel the Green Lipped Muscle powder that I had been giving to my Labrador Retriever. The product was working very well but unfortunately, not good enough to keep our old boy mobile so we had to make the tough decision to euthanize him. I explained this to Antonio and he was sympathetic and most helpful. We love Honest Paws and have referred to several friends.
Response from Honest PawsAug 15, 2024
Thank you so much for your feedback! We're glad to hear that Antonio provided top-notch customer service and was able to help you quickly. We're sorry to hear that the Green Lipped Mussel wasn't a hit with your Labrador, but we appreciate you giving them a try. We're here for you if you need any other assistance or have more questions. Thanks again for sharing your experience! ~Gina 🐾
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Laurie H.
Aug 14, 2024
Gina was very personable and great at…
Gina was very personable and great at offering problem solving options with kindness and consideration- I appreciate this kind of customer service interaction. It's unfortunately a lost art. Thank u Again 💓
Response from Honest PawsAug 14, 2024
Your kind words mean the world to us, Laurie. Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with my service. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help! ~Gina 🐾
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Pamela K.
Aug 14, 2024
Gina Perkins got back to me right away…
Gina Perkins got back to me right away and solved my problem quickly. I really appreciate the great customer service, as it makes me feel that your company genuinely cares. 😀
Response from Honest PawsAug 14, 2024
Thank you for your kind feedback, Pamela! It is an honor to help you and be able to solve your problem quickly. We're so happy to hear that you found our customer service great! This is always our goal. If you need anything else, feel free to reach out! ~Gina 🐶
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Lindsay B.
Aug 14, 2024
Genesis was a fantastic help!
Genesis was a fantastic help!
Response from Honest PawsAug 14, 2024
Thank you for your feedback, Lindsay! We're happy to hear that Genesis was able to provide great customer service! If you need anything else, just give us a shout. ~Gina 🐾
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Deb P.
Aug 13, 2024
I particularly like being forewarned…
I particularly like being forewarned right before my next subscription is going to be sent out because… this past week my dog had some issues and was put on prednisone for 10 days. The vet said NOT to give her her daily dose of cbd meds until the prednisone was done. I cancelled my next order of the subscription cbd because I had some on hand. I greatly appreciate the heads up before you send it!
Response from Honest PawsAug 13, 2024
Thank you for taking the time to share your feedback with us, Deb. We are delighted to hear that you had a positive experience with our products and service. If you have any further concerns or questions, please do not hesitate to reach out to us directly. We appreciate your business and look forward to serving you again. ~Gina 🐾
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Frank
Aug 13, 2024
Antonio provided efficient, knowledgeable assistance to my request.
Antonio provided efficient, knowledgeable assistance to my request.
Response from Honest PawsAug 13, 2024
Thank you for sharing your experience with us. We're so happy to hear that Antonio provided excellent customer service! This is always our goal. If you need anything else, feel free to reach out! ~Gina 🐶
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