Honest PawsReviews of honestpaws.com

4.52,736 reviews
Pet Stores
3027 Marina Bay Drive, Suite 205, League City, Texas

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Honest Paws

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About Honest Paws

We empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.

Honest Paws (honestpaws.com) has 2,736 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: honestpaws.com
Website: honestpaws.com
Category: Pet Stores
Location: League City, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Dorely

Aug 18, 2023

Review of my Experience

I called so many times to cancel an autoship order that I thought I had already canceled in the past. The order was listed as "unfulfilled" so I felt a sense of urgency to notify Honest Paws of the needed cancelation prior to shipment. No one would answer and I was calling as soon as you were open. I even sent an email and text message that no one responded to. When I finally got Omar on the phone, he explained that he would send me a label for the return. He failed to tell me that there was going to be a $5 deduction from my refund for "packaging". That line was in an email AFTER the fact which is extremely disappointing for a long time customer that has never presented any issues. It was absolutely NOT easy to reach anyone for help so I hesitate to order again especially when I didn't even get my full refund.

Response from Honest PawsAug 18, 2023

Hi Dorely, Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you encountered while trying to cancel your subscription order. Your feedback is truly valuable, as it helps us identify areas where we can improve our customer service. We understand how important it is to have a seamless cancellation process, and we're sorry that your attempts to reach us were met with difficulty. This is not the level of service we aim to provide, especially to a loyal customer like yourself. We'll take this as an opportunity to review our communication processes to ensure that all pertinent information is shared with our customers in a timely manner. Your concerns have been noted and will be shared with our team for immediate improvement. We value your loyalty and your trust in Honest Paws over the years. We'd like to make things right and regain your confidence in our services. With that said we've gone ahead and reached out to you via email, please don't hesitate to respond. If there's anything further we can assist you, please don't hesitate to reach out to us directly. We truly hope you'll consider giving us another chance in the future. Your satisfaction remains our top priority. Thank you for your understanding and for being a valued part of Honest Paws. With regards and apologies, -Your Honest Paws Family

About Honest Paws

Honest Paws (honestpaws.com) has 2,736 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: honestpaws.com
Website: honestpaws.com
Category: Pet Stores
Location: League City, Texas
Listed on Five Star Index: 2026