Honest PawsReviews of honestpaws.com

Absolutely terrible customer service....Honest Paws sent me CBD for cats after I ordered CBD for dogs. They made me ship back the wrong product before they would send me the correct item that I ordered. Why should I be inconvenienced for your mistake? Then, when they shipped the correct item, they sent it to the completely wrong address--not the one listed on my order. At this point, I need to accept the $70 loss. Honest Paws--get your customer service under control.

Absolutely HORRIBLE customer service. My dog passed the day after I placed this order. I then asked if i can return the package unopened. I was told yes but i had to pay $6 shipping. I didn't care. I sent it back and they received my package on 5/21. I have been emailing daily with no response about my refund. I just want to stop thinking about this. I called their customer support line multiple times and each time it days its out of their business hours. i called both time IN their business hours. I have no idea what else to do other than report them to my credit card company and the better business bureau.

First and most important is that the "Calm" oil did nothing to help with my senior dog's nighttime anxiety. Literally did nothing! Second, the ordering process is really sketchy. They trick you into ordering two bottles at checkout. I immediately emailed to say I didn't want the second bottle and to please refund me. I never received a response but then got an email saying my "subscription" had been updated to one bottle instead of two. So I did not get my refund as requested and I have two bottles of worthless oil.

I paid for expedited shipping, called customer service and was informed the product is moving Standard shipping. It has been a week, it is still not here with one old girl in pain. When I challenged the customer service rep and asked for a discount, she hung up on me. Your shady shipping tactics have lost you an entire family of seven animals future business. Do better.

This isn't anything about the product, but if they are as sneaky as their web page is...i dont expect anything less. I went to purchase a product and they switched up the page which then charged me double. I went to cancel it and all of a sudden, the cancellation tab is not working. This is horse crap and i will NEVER buy from them again. I noticed on their page that it does not state which state they are located in. I will fight this one with my credit card company.

While I did get the response below from the seller, tracking wasn't available until the day before I received the product which was almost 2 weeks after they charged my card. The product was sent back and forth between Kentucky, to California, then back to Kentucky before coming to Nevada. My opinion of this company has not changed. Unable to get shipping information. I ordered a week ago and the post office tracking is still showing that only a label was printed and that they are not in possession of the product. I'll call the customer service is extremely vague, they say that it's in "regular shipping" whatever the heck that is supposed to mean. I had to keep asking questions to find out how they sent it, finally the girl told me it was with DHL and then DHL will pass it on to the post office. Well we're a week into this and still unable to get tracking. I'm disputing my credit card and canceling the order and going somewhere else. I will not deal with fraudulent people.

⭐☆☆☆☆ (1 star) — if I could give a lower rating, I would Order #HP843442 This was one of the worst customer experiences I’ve had. I realized immediately after placing my order that I had selected the wrong product for my dying dog. This was time-sensitive and based on guidance from my hospice vet. I emailed customer support right away to cancel or correct the order and was told it would be escalated to their “specialty team.” Here is their exact response, We noticed that your order currently includes the Mobility CBD Oil - 250 mg for Dogs 25-50 lbs. Since you'd like to change it to two bottles of Well CBD Oil 125 mg for dogs under 25 lbs, and your order was just placed and is still unfulfilled, we’ll transfer your request to our specialist team. They’ll review and assist with making this product change for you. Thanks so much for letting us know—our goal is always to help our dogs get just what they need! 🐾 Best regards, Kindly, Your Honest Paws Virtual Assistant (powered by Ai)🐾 Instead, hours after the product had already shipped, I received this response: “Hi (name), Thank you for confirming! We appreciate your flexibility. If any assistance is needed in the future, we’ll be sure to reach out.” This response was completely disconnected from my request. I did not confirm anything. I was asking for urgent help to correct an order. It’s clear that no one did a damn thing. There is no real customer support here. No accessible phone number, no accountability. When I finally reached someone, i was told they don’t staff weekends and that my order was never going to be changed anyway. That certainly isn’t what their email said! A company serving pet owners, often in urgent and emotional situations, should operate with care and responsiveness. This company does not and yet feels comfortable signing an email, Thanks so much for letting us know—our goal is always to help our dogs get just what they need! What I needed was a cancellation or the right product to be shipped asap. Your uncaring incompetency just added more pain and I’d never use this company if you expect even basic customer service. By the way even though their scores are high on trust pilot you may want to read the last 5 or 6 including this one. Repeatedly this company basically expresses care and then couldn’t give a damn about their actions. And they replied that they appreciate the feedback and are glad to be helping me. Let me be clear this company hadn’t done a single thing at any time to make things right or help me take care of my dog!

I have bought and used Honest Paw mobility chews for my dog for the past 4 years. Great product, undeniably. However, I recently lost my 15 year old Cavalier King Charles and I had 3 unopened bags of the chews. I reached out to the company and was told they would refund my if I sent the unopened product back. The rep stated they would send me a return label to expedite the process. I have been waiting on a return label (via email), as the customer service rep stated I would receive. I was hesitant to even contact them in the first place, but I did just to check, as these are fairly expensive. Again, I have not seen an email or heard a word about a shipping label to return them. The point is if they were not going to refund me the cost, why say so... Very disappointed.