Michele M.
Unreliable shipping
This is my last email to Miriam…Yes Miriam it was delivered. After a very long weekend of watching my pup suffer. Just because it’s finally here doesn’t erase the fact that it took way too long for it to get here. I had to take off work to stay with him because he has severe cluster seizures. These aren’t oh a minute of shaking then he’s done……he has grand mal seizures, loses control of bowel and bladder, goes blind and becomes hyper agitated and this lasts for 48 hours straight. Your product helped, a lot! It worked but I will be moving onto another product as I need to know it’s going to be here in a timely manner. And a cheery email letting me know it was delivered doesn’t negate the heartache we went through this weekend. I will say it again, this is the carrier you choose to use…..you can have the best product on the planet but if you can’t get your product to your customers in a timely manner…..you lose that customer.
Response from Honest PawsJan 30, 2024
Thank you for sharing your honest feedback, Michelle. We're truly sorry to hear about the challenging weekend you and your pup went through, and we can imagine how distressing it must have been for both of you. We deeply regret any inconvenience caused by the delivery and its impact on your pup. Your feedback is crucial, and we're committed to improving our delivery process to ensure a more reliable and timely service in the future. We appreciate your honesty and hope that your pup continues to find the relief they need. If you ever decide to give us another chance, we'll do our best to make it a smoother experience. We've also reached out to you to touch base on this; feel free to respond. Wishing your pup all the best on their road to recovery. ~From Your Honest Paws Family 🙏🏻