Honest PawsReviews of honestpaws.com

Response from Honest PawsApr 8, 2024

We're sorry to hear about the trouble with your recent orders. We understand how frustrating it can be not to receive your items as expected. We have reached out to you via email to get this sorted out for you promptly. Your satisfaction is our priority, and we're committed to making things right. Please don't hesitate to respond. ~From Your Honest Paws Family 🙏🏻

Response from Honest PawsApr 8, 2024

Thank you for sharing your feedback with us. We're sorry to hear that our treats didn't meet your expectations regarding texture. We understand the importance of treats being easy to manage, especially for senior dogs. We'll definitely take your input into consideration for future product improvements. Please know that we reached out to you via email, please don't hesitate to respond. ~From Your Honest Paws Family 🙏🏻

Response from Honest PawsApr 8, 2024

Thank you for sharing your review, and we're sorry to hear about your recent experience. We have reached out to you via email to assist you with this, please don't hesitate to respond. Regarding the cloudy oil, changes in consistency can happen due to exposure to cold temperatures during shipping. It doesn't necessarily mean contamination; rest assured, our product should still be safe and effective. Crystallization can occur too. We appreciate your feedback and are committed to ensuring your satisfaction. ~From Your Honest Paws Family 🙏🏻

Response from Honest PawsApr 3, 2024

Thank you for taking the time to share your feedback with us. We're always aiming to improve our shipping process, and your insights will surely help us. We understand the importance of timely delivery and will work towards faster shipping times in the future. If you have any further concerns, please feel free to let us know. We're always here to help. ~From Your Honest Paws Family🙏🏻

Response from Honest PawsMar 28, 2024

Thank you for sharing your experience with us. We're always aiming to improve our shipping process, and your feedback will surely help us. Please don't hesitate to reach out with further feedback or concerns; we will always be here to help. ~From Your Honest Paws Family🙏🏻🐾

Response from Honest PawsMar 26, 2024

Thank you for the feedback and for bringing this to our attention. We're sorry to hear about the confusion regarding your subscription cancellation. We reached out to you via email, we would love to work with you on this and help out in any way we can. Please don't hesitate to respond. ~From Your Honest Paws Family 🙏🏻🐾

Response from Honest PawsMar 26, 2024

Thank you for bringing this to our attention. We're sorry to hear about the frustration you've experienced with the subscription order and navigating our portal. We've reached out to you directly because we'd love to assist you with managing your account and resolving any issues you're facing. Please don't hesitate to respond. We'll always be here to help you. ~From Your Honest Paws Family 🙏🏻🐾

Response from Honest PawsMar 26, 2024

Thank you for bringing this to our attention. We're sorry to hear about the delay in receiving your order and the impact it has had on your dog. We understand your frustration, and we have reached out to you via email. We would love to work with you on this. Please don't hesitate to respond. ~From Your Honest Paws Family 🙏🏻🐾