Rebecca W.
Company ships using DHL which is…
Company ships using DHL which is notoriously awful and has terrible tracking. They do not disclose they use this service as far as I can tell. I ordered CBD on the 12th and DHL isn’t expected to deliver until the 24th… or, rather USPS that DHL will hand off to. Why not ship USPS to begin with? Meanwhile, I use CBD to help manage my nearly 15 year old dog’s osteoarthritis pain. I thought I would try a new company as they seemed a little less pricey. Not only did I almost get tricked into a subscription service but now I will be out an important part of my dog’s pain management. I’ll be sticking with Luce Farms from now on.
Response from Honest PawsApr 19, 2024
Thank you for sharing your feedback with us. We're sorry to hear about your experience with the shipping and tracking process. We understand the importance of receiving your order promptly, and we aim to ship orders as quickly as possible. While we always aim to ship orders promptly, orders placed on Thursdays before 1 pm CST are fully processed on Fridays and typically shipped on the next business day. Your order was placed on the afternoon of the 11th of April and fulfilled the next day, with estimated delivery within the specified business days as per the chosen shipping method. We use DHL for shipping, and while we understand that tracking can sometimes be challenging, we assure you that we always aim to provide the most accurate information available. We've reached out to you via email to assist you further with your order. Please don't hesitate to respond if you have any questions or concerns. ~From Your Honest Paws Family 🙏🏻🐾