Andrea H.
Amazing product and customer service
My dog was diagnosed with bone cancer over 7 months ago. In trying to find remedies for pain and discomfort, we found Honest Paws CBD oil for her. It made a huge difference. We just lost her on Tuesday and I had just ordered another bottle we didn't open. I reached out to inquire how to return it. Genesis responded to my email, and it brought me to tears. The kindness and empathy provided was just next level. I'm so grateful the product helped our dog for the duration of her illness, and now having lost her and dealing with that heartbreak, the customer service will have me coming back and telling all of my friends and family. Thank you Genesis!
Response from Honest PawsMar 18, 2024
Thank you for sharing your heartfelt story with us. We're deeply saddened to hear about the loss of your beloved dog. We're touched to know that our CBD oil made a significant difference in your dog's comfort during her illness. Your kind words about our team, especially Genesis's response, mean the world to us. We're grateful for your trust and support, and we're here for you during this difficult time. If there's anything we can do to support you further, please don't hesitate to reach out. Thank you for being a part of the Honest Paws family. ~From Your Honest Paws family 🤍🐾