Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws reviews

Showing 168 reviews with 1 star · Clear filters

Patricia A.
May 14, 2024
I have had my male Goldendoodle on the…
I have had my male Goldendoodle on the soft chews for 3 weeks, and I have not seen any improvement on calming him down. Will try for another couple of weeks and see if I see any positive changes.
Response from Honest PawsMay 14, 2024
Thanks for sharing your feedback, Patricia! We're sorry to hear that there is no improvement with your Goldendoodle but each pet reacts differently to it and we understand that CBD is not always the answer to every pet's concern. We've reached out to you via email to help you further, and please don't hesitate to respond. We're always here to help! ~Gina 🐾
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Michael H.
May 10, 2024
Product does not work
Product does not work, there have been no calming effects.
Response from Honest PawsMay 12, 2024
We are sorry to hear that the product did not work, Michael. Your feedback means the world to us! We've reached out to you via email to help you further, and please don't hesitate to respond. We're always here to help! ~Gina 🐾
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Kiley J.
May 4, 2024
I still have not received my order that…
I still have not received my order that I placed on 4/23
Response from Honest PawsMay 7, 2024
Thank you for sharing your feedback with us. We appreciate you bringing this to our attention. Please know that this is not the usual case, and this is not the service we aim for. We've contacted you via email to further assist with your order. Please don't hesitate to respond. ~From Your Honest Paws Family 🙏🏻
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Joanne M.
Apr 28, 2024
My express order took to long to deliver
My express order took to long to
Response from Honest PawsMay 7, 2024
Thank you for sharing your feedback with us. We regret to hear about the shipping of your order. Please know that this is certainly not the experience we aim to provide our customers. We appreciate your patience and understanding and will consider your comments as we strive to improve our service. Please don't hesitate to the email we sent you. ~From Your Honest Paws Family 🙏🏻
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MARTHA L LOPEZ M.
Apr 26, 2024
The worst experience in customer…
The worst experience in customer services across all lines of commerce ive had in my life.
Response from Honest PawsMay 7, 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with our customer service fell short of your expectations. Rest assured, your order has been successfully refunded. We value your input as we continuously strive to enhance our services. Your insights help us improve, and please know we will always be here to help. ~From Your Honest Paws Family 🙏🏻
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LISA B.
Apr 22, 2024
Get real people as reps, not software AI
Everything went wrong. Your automated customer service representative was terrible. Not sure who you use but they suck. Still no answer to resolve my issue. I’m looking elsewhere for these drops for my dog. All I wanted was to be able to apply my $10 discount and you would think I was asking you to reinvent the wheel. Horrible.
Response from Honest PawsMay 7, 2024
Thanks for sharing your feedback with us. We appreciate you bringing this to our attention. Typically, our customers can manually apply a discount code directly to their next subscription through their portal. However, we understand your frustration and have reached out to you directly to further assist with resolving your issue. We're committed to ensuring a smooth experience for our customers and hope to regain your trust in the future. ~From Your Honest Paws Family 🙏🏻
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TC
Apr 22, 2024
I’m not thrilled about accidentally…
I’m not thrilled about accidentally ordering two bottles when I only needed one. Your ordering system isn’t conducted in a way that allows for ordering just one bottle. Wish you all would fix that!
Response from Honest PawsMay 2, 2024
Thanks for sharing your feedback with us. We're sorry to hear about the inconvenience you experienced with your order. Our online ordering system does present two options along with the details of your purchase before you complete your order. However, we appreciate your input and will definitely take it into consideration as we continue to enhance our online experience for our customers. If you have any further questions or concerns, please don't hesitate to reach out to us. ~From Your Honest Paws Family 🙏🏻
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Ashleigh
Apr 20, 2024
Did nothing for my dogs.
I purchased this product for both my dogs. After following the directions for their weight, I have dosed them daily since the treats arrived. I haven’t noticed the slightest difference in either of them. I feel the product was a waste of my money.
Response from Honest PawsApr 23, 2024
Thank you for sharing your experience with our product. We're sorry to hear that it didn't meet your expectations. We appreciate your feedback and will take it into consideration as we continue to improve our offerings. We've also reached out to you so we can further help you. Please don't hesitate to respond, we will always be here to help. ~From Your Honest Paws Family 🙏🏻🐾
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